Hilton Garden Inn Dublin Custom House

Custom House Quay | Dublin, Dublin D01 V9X5  [SEE MAP]Dublin, Dublin  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

I'm gonna return!

May 24th, 2019

I stayed here for about two and a half weeks in February. It was my first visit to Dublin and was here for work. Hilton felt like home. The staff was extremely courteous and helpful at all times, the rooms were tidy and clean, and I had a river-facing room (I'm very particular about my window view no matter where I travel). I loved the food, the breakfast spread, the friendly bartender, and the close proximity to all the happening places while sufficiently away from the noisy party streets. On my next visit to Dublin, this is where I'd like to stay. Would I recommend this to others? Oh definitely yes! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Wonderful helpful staff

May 24th, 2019

We had a 3 night stay here. The staff were beyond helpful, they went out of their way to answer our questions about the city and tours. Joanna on the front desk was particularly helpful to secure a dinner reservation on an evening when there were 2 concerts in town. Would recommend this hotel for service and location. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

You won't get any sleep

May 24th, 2019

Stayed here last night as my flight landed at 0200, for a sleep before travelling further. I made it clear to reception that I would like a quiet room- I was allocated 524, which has an adjoining door (my absolute nightmare-upon my return to reception I was told that there was no other room available). A late check-out was declined however I bear no grudge about that. It happens depending on next day occupancy that's fine. I got to sleep at 3am, to be woken exactly five hours later by Americans in the adjoining room, discussing with gusto their itinerary for the day-it was as if they were standing at the end of my bed. When they left 30 minutes later, the Housekeeper decided to turn over their room, banging a vacuum cleaner into the adjoining door. Then, despite the fact that there was a DND sign on the door, at 0910 she knocked on my door and walked in!! I only wanted one thing from the Hotel, some sleep, and they failed miserably. Business travellers will know that there are hotels where you can rest, and there are hotels where you can't. Unfortunately this falls into the latter category. It's a shame, as its aesthetically pleasing and has potential. It just lacks communication between departments when a Guest makes a perfectly reasonable request, and Staff who lack the necessary training to deliver the Hilton brand. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

A Solid Four and a Half.

May 23rd, 2019

The Garden Inn is located near to the river with easy access to the train station and an interesting flat walk to many attractions. Our king deluxe room had a great view of the river and was very comfortably furnished. Pre-stay emails were answered promptly and requests granted. Diamond HH benefits included an excellent room upgrade and very early check in. Staff were friendly and efficient. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Good hotel

May 23rd, 2019

Location: 10-15 minutes walking to Trinity and a little bit more to the region of Temple Bar. It’s just in front of the river. Nice area. Breakfast: good with a lot of options. Staff: okay. Some were more helpful then others but in general it was very pleasant. The waiters of the restaurant were very nice. The restaurant itself is very good. Room: very cozy. Good bed, shower and have safe. TRIPADVISOR.COM USER