Hilton Garden Inn Erie

2225 Downs Dr | Erie, PA 16509-4793  [SEE MAP]Erie, PA  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

AMAZING!!!

Jan 30th, 2021

Traveling with the Covid-19 pandemic is stressful enough however getting a clean comfortable hotel shouldn’t be. Hilton makes it happen. This hotel is amazing. The hotel is in pristine condition with enhanced safety and cleaning measures. The hotel staff is incredibly friendly. The rooms were very comfortable and inviting. I want to say a personal thank you to the hotel manager for taking care of us on our stay. We are from Florida on a family vacation and we can not thank Hilton enough for their hospitality. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Don’t fall for it. They have the HILTON name..but NOT the quality

Jan 10th, 2021

I’ll upload pictures when I can.... only if there is NOWHERE element to stay, then stay at this property! I am a Diamond Hilton Awards Level Member for reference. I stay in hotels.. a LOT....even during COVID In chronological order; I called the day before for help with check in. The person at the front desk told me they wouldn’t help me until the day of check in! Check in- NO breakfast served on site! (Though the Hilton site and their webpage says there is) Good news- I WAS upgraded to a Diamond room I get to the room- electronics (TV and refrigerator) NOT working. Credit- the gentleman at the front desk offered to change my room. Credit to HIM personally for trying to fix. I get back to the room- melted cheese in the closet, used soap in the bathroom and the shower (clean? COVID cleaned even more?) Front desk for morning coffee. Three days of feeling I was asking for a favor for the overnight ladies to go get the coffee. Purple hair lady was sighing that I had bothered her and wouldn’t fill my cup. 2 hours later, a very nicely dressed lady told me she couldn’t fill my mug, then was sighing when I asked her to fill it or allow me to. Bottom line- Service is HORRIBLE Cleanliness- Horrible. Even more so- it’s COVID and you’d expect a deeper cleaning. In this case, cheese in the closet and used soap in the bathroom. Breakfast not being served- blamed on COVID. From my experience where other hotels put out packaged meals..or the Hilton “fuel bags” hat have NO chance of COVID... LAZY and NOT focused or appreciating that people are traveling and staying here. Very disappointing stay! No care for the guest. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Dated but clean and friendly

Nov 29th, 2020

Just passing through. Clean comfortable room - bathroom actually smelled disinfected in a good way. Not that I am a fan of the Hilton Garden Inn bided egg breakfasts, but because of low occupancy they are not serving even that today. Not greatly disappointed. Clean, safe and comfortable enough. Friendly receptionist - always nice when you check in late and tired. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Worth a second stay

Nov 16th, 2020

My boyfriend and I stayed here November 15th. From the first step in the door it was beautiful. The lobby is very clean, the restaurant/bar area, although closed due to covid, was very organized and clean. We checked in with a gentleman that was very courteous and explained everything that we needed to know. The room was beyond our expectations. We had the presidential suite, and it was amazing. 3 rooms of privacy, 2 full bathrooms, a kitchenette and a living room. One of the bathrooms has a 2 person jacuzzi which was very relaxing. Over all the rooms were very clean, which I attribute to the housekeeping staff. The only minor complaint I had was the wallpaper is a little outdated and there were finger prints on the window. We'll definitely stay here again on our next trip to Erie. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Good stay

Sep 29th, 2020

Family stayed for soccer tournament. Good location as close to fields. Hotel and room were clean. Service was good and staff was nice. Kids enjoyed the indoor pool. Breakfast was not included and was not the best. TRIPADVISOR.COM USER 

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