Hilton Garden Inn Greenville

108 Carolina Point Pkwy | Greenville, SC 29607-5765  [SEE MAP]Greenville, SC  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 5

Nice and comfortable hotel

Jan 24th, 2021

I stayed here for one night and I liked it. Clean room, good service, nice staff, tasty breakfast. My bed was too big for one, I slept like a child :)) Location is ok. Parking us free. Next time I will stay here again. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Fantastic Bar Experience

Jan 14th, 2021

The bar at this Garden Inn is fantastic. They have a great selection of food that's servered fast to the bar. I overheard a guest saying that he traveled a lot and his bar experience along with the people made this his favorite place. Well I can tell you for sure I'll be back because our bartender Stacy made it great. It's rare to find a place like this after all of the Covid interruptions. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Not Taling COVID Precautions + Bait & Switch Room Rates

Jan 9th, 2021

I did a 3 Day Back Rd. trip through South Carolina staying at two Hamptons and then this Hilton Garden Inn tnight of January 8. Regarding the bait and switch room rates. I booked two hours ahead of check in through the Hilton app and was going to choose the AAA $89 per night rate but I saw a $107 rate which included drinks and snacks in your room so I chose that right. Upon check into the room there were no drinks and snacks and so when I asked the front desk clerk to switch me back to the $89 AAA rate she said she could not do so nor could she give me any drinks or snacks because of Covid. I had to escalate through the Hilton support line and rather than lose my business forever they chose to cover the difference from Hilton corporate what a fiasco! Regarding Covid, two Hampton Inn‘s I stayed in during this trip had taken several precautions such as sanitizing and plastic wrapping the remote control for the TV and leaving at least half a dozen hand sanitizer wipes in the room. Also the front desk clerks were wearing masks consistently. At this Hilton Garden Inn Are use the app to check in online and the digital key so I didn’t need to check in however when I did walk through the lobby the night clerk was eating her salad over in the lounge area obviously without a mask and then when I argued with her later about the rate she wasn’t wearing a mask either. Upon check out in the morning the desk clerk was wearing his mask as a chinstrap. Stay here at your own risk And don’t choose the room rate with drinks and snacks! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

-10 For Customer Service

Dec 5th, 2020

As a Honors member since 1999 and many of those years as Diamond, I found myself exposed to COVID the day of check-in. I called them to let them know the situation - Front Desk, Carol advised that I would still be charge for a no show regardless because of their 24 hour cancellation policy. I then advised that if that was the case, I would come to the hotel and stay. She then spoke to the Manager who advised that they would waive the cancellation charge due to the COVID situation. I was led to believe that all was resolved only to find my credit card charged for the night stay. I had no success in trying to resolve this and the charges remained. Long story short, I guess if you are tested positive and want a place to stay, this hotel is for you! Otherwise, beware of their COVID policy. As an update, I have called the diamond desk, asking for assistance with this matter. Still hoping it will be resolved. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Nice hotel, better people

Aug 13th, 2020

We are coming to this hotel lately really often, and everybody treat us like one of the family. Stacy is amazing, nonstop working but always with a smile. We love the breakfasts and dinners she prepare for us. She works really hard. We highly recommend this hotel. TRIPADVISOR.COM USER 

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