Hilton Garden Inn Jackson Downtown

235 W Capitol Street | Jackson, MS 39201-2004  [SEE MAP]Jackson, MS  [SEE ADDRESS]
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Courtesy of Hilton Garden Inn Jackson Downtown

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at the Hilton Garden Inn Jackson Downtown

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Guest Reviews

TripAdvisor Traveler Rating 3

Hotel in need of a face lift!

Mar 13th, 2020

Stayed here the week of 3/9/2020. Unfortunately the first night of my stay, fire alarms went off as well as sprinklers went off on the 8th floor with water leaking down to the 7th floor which was where I was located. Service-Pro had vacuum air dryers located throughout the 7th floor and the main elevators were shut down for at least 3 days! Had to use service elevators and stairs. Hotel was supposedly to start a renovation of the hotel, starting with the 8th floor. Hotel rooms and floors were definitely starting to show their age. Hotel staff very friendly and nice. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Spent one night, good location. Parking is valet only.

Mar 7th, 2020

My husband and I were driving through, so we only spent one night. We were super tired and all we wanted to do was clean up and go to bed. The lobby is amazing. Our room was clean, beds were comfortable. When I booked the room, I couldn't immediately find anything about parking, later found out it is valet only. I can't remember how much it was per night but somewhere between $15-$20. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

DO NOT STAY HERE !!!! SPEND YOUR MONEY ELSEWHERE !!!!!

Mar 4th, 2020

After driving all day from Florida, All we wanted to do was get a bite to eat, relax and go to bed, as we another long day of travel ahead of us. Here's what we got !!! # 1. Toilet would not fill with water so it would not flush !!! #2 Either blood or vomit stains on carpet near the bed and curtains. #3 Swimming pool was so cloudy you couldn't even see your feet. #4 Hot tub had some nasty chemical smell and there was mold around the pool entry door TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

THE WORST EVER!!!

Mar 2nd, 2020

My sister and I drove from Panama City Beach to the Hilton in Jackson on Capitol Street. On entry the hotel looks beautiful!! We were so tired we got a bite to eat at their restaurant which was very good then we went to the pool to relax. The pool is so dirty you couldn’t see the last step, bubbles and murky !! We went up to our room took showers the toilet wouldn’t flush. It continued not flushing all night. The next morning we had to do number two, and it still wouldn’t flush! We tried to remedy it ourselves, but that did not work either. We had either blood or vomit on the carpet in different spots, and on the curtain! We were so tired we just wanted to sleep so we covered the spots with towels and went to sleep. I was also afraid of repercussions to my truck which was valet parked, if I complained! The next morning we talk to the manager and I took him up to see the room. He said this is not acceptable and I said no it’s not! I would not go there again ever nor will I Go again to a Hilton! We did not take pictures of the number two in the toilet! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

My Hilton Experience

Mar 1st, 2020

I enjoyed my stay. The staff there are excellent. We were able to walk around sightseeing. The location and people are friendly. My kids enjoyed the pool area. Breakfast was delicious and those biscuits and bacon.... TRIPADVISOR.COM USER 

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