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at the Hilton Garden Inn Jacksonville JTB/Deerwood Park
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Bad customer service
Jul 11th, 2020
So disappointed with this place. I made the cancellation over the phone early enough for my account to not get charged and even then, I still did. Customer service sucks. They're not there to help you out. I have stayed in many other Hilton Hotels and I have made some cancellations and never got charged. First and last time I deal with this hotel. They should train managers to be nicer to the guest and teach them how to resolve problems and to treat the guest with a better attitude. TRIPADVISOR.COM USER
A great place to stay in Jacksonville
Mar 5th, 2020
A great place to stay in Jacksonville .Very clean Love the cookies in the evening what a nice touch The breakfast was truly outstanding conveniently located to everything. Outstanding and helpful staff go out of their way to help you. TRIPADVISOR.COM USER
Staff here is excellent
Mar 3rd, 2020
My favorite place in Jacksonville. The area is close to lots of shopping and business areas. The staff remembers you (Tysha, Supervisor Front Desk) always friendly and big smile. She goes out of her way to help. It is a clean property. I am very fussy and the rooms are well maintained and large. Kelbie, the hotel manager, is extremely friendly and personable. He wants to make your staff enjoyable. TRIPADVISOR.COM USER
The best most caring employees
Mar 2nd, 2020
Tysha greeted me and checked me in. She was so kind and caring My experience started out so positive, my road weary mood changed immediately. I felt welcomed and I felt my comfort mattered. The room was clean and comfortable. Room service, and breakfast the next day great. I left happier than when I arrived. Ready to conquer travel again. Thank you Tysha and Hilton! TRIPADVISOR.COM USER
Recommend Pure Wellness
Feb 25th, 2020
We paid the extra ~$20 to try the Pure Wellness room and it was worth every penny! My sister and I both slept extremely well and thought the room air was noticably fresher (something we never really thought about in a hotel room before). Other than that, the hotel overall was clean and the staff was friendly and helpful. TRIPADVISOR.COM USER
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