Hilton Garden Inn Jacksonville JTB/Deerwood Park

9745 Gate Pkwy N | Jacksonville, FL 32246-8221  [SEE MAP]Jacksonville, FL  [SEE ADDRESS]
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Courtesy of Hilton Garden Inn Jacksonville JTB/Deerwood Park

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at the Hilton Garden Inn Jacksonville JTB/Deerwood Park

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Guest Reviews

TripAdvisor Traveler Rating 5

Hurricane Dorian Retreat

Sep 5th, 2019

I spent two nights in the Hotel while Hurricane Dorian went by. The room was clean and the staff was wonderful. The hotel manager and assistant manager were particularly excellent. This is a well run property even in very trying circumstances. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Welcoming staff

Aug 30th, 2019

The hotel is only five minutes from my local branch office, so I stay here several times per month. The staff remembers me by name and makes sure I feel welcome. The rooms are comfortable and quiet, which is all I need when I'm away from home. This is my preferred hotel when I'm in Jacksonville. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Beyond the call of duty!

Aug 22nd, 2019

The hotel chose my room for me and the view was simply amazing. THEN after the Rolling Stones Concert, the police being unfamiliar with the area sent me to wait in an extremely dangerous area. As my phone was going dead, I managed to call the hotel. The front desk person (Tiffany, I think, 11-7) actually sent a taxi driver who was willing to search for me, which he did until he found me. I am honestly not being dramatic when I say that it is possible that she saved my life. When I researched the area the police had told me to wait, I found that assaults are common in the area. Hotel staff was top notch as it was, then that service. It wasn't her job to rescue me, yet she did just that!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

So-So

Aug 22nd, 2019

The hotel looks nice and the staff is pleasant The room is on the low end of satisfactory. Perhaps some extreme humidity was a factor but the carpet felt damp. As another reviewer noted, the pillows are horrid and the bed itself is not much better. The mattress is hard and definitely is not on a par with my previous stays at various Hilton properties. Definitely equal in quality to most other lower priced hotels, which is not saying much TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great property and staff!

Aug 16th, 2019

Stayed at this hotel on a business trip and had a great stay! The property was clean and every staff member that I interacted with was pleasant and helpful. The GM Andy even helped me out when I was needing my morning Mountain Dew! I will definitely stay there again! TRIPADVISOR.COM USER 

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