Hilton Garden Inn Jacksonville Orange Park

145 Park Ave | Orange Park, FL 32073-2930  [SEE MAP]Orange Park, FL  [SEE ADDRESS]
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Courtesy of Hilton Garden Inn Jacksonville Orange Park

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Guest Reviews

TripAdvisor Traveler Rating 5

Great hotel

May 15th, 2020

Currently under renovation but it didn’t bother us at all. Clean and welcoming front desk and lobby area. Elizabeth took great care of my crew. My room was comfortable and clean. One of the prettiest Hilton Garden Inn I’ve ever stayed at. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Under Construction

Mar 1st, 2020

We've stayed here before. It's our go to address in Orange Park. With that said, it would have been nice to have been told that major facets of the hotel experience would be unavailable when we made our reservations. The parking lot has been turned into a dangerous obstacle course. There are no restrooms off of the lobby with the exception of a employees only facility. The little business office where we would print our boarding passes is gone. The nice laundry they once had is gone. The elevators are a mess and continually and annoyingly unavailable. Their single answer to all this is visit our sister property across the parking lot. Mattresses, box springs, etc. etc. etc, all sorts of stuff is coming in and out of the lobby and blocking the elevators. Inconveniencing your patrons yet charging them full price is not a behavior to be rewarded. Check in was fine even though we were late arrivals. They have maintained their restaurant and bar facilities, thankfully. The meals we had here were excellent. The staff is friendly and accommodating. Housekeeping was acceptable, the room had seen better days in general. The carpet was not particularly clean but didn't stink. The A/C unit underneath the window was okay and not particularly loud and all the controls worked. Despite our room being directly adjacent to the elevators it wasn't loud or noisy at all. They use Neutrogena products in the bath which is nice, all the plumbing worked well. If I had been told when we made the reservations that we were going to encounter a property under construction my overall rating might be somewhat different. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Poor

Feb 27th, 2020

Made a reservation a month in advance. Went to check in and they didn't have anything available from my reservation. Also said they didn't understand how I was able to make my reservation and get what was offered. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Fantastic experience!

Feb 24th, 2020

Henry was a trip on check-in! We had more than a few laughs. Definitely uplifting! George, while I kept butting in and answering questions he wasn’t asking, was more than gracious. I apologize to George for not keeping my mouth shut! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Disappointed

Feb 19th, 2020

I love Hilton Garden Inns but this one fell short in many areas. Our room was not marked as ready by housekeeping even at 4:00pm and even a 5 to 10 minute wait was unacceptable at that hour. I found this incredible since the hotel is under renovation and the top 2 of 4 floors were closed off. Our second floor room was clean, quiet, and had a well functioning climate control system. However the hallway carpet was well worn and was scrunched up from being heavily used without repair or replacement. The wi-fi was not working and when I went downstairs to return our luggage cart and report the wi-fi issue the lone front desk clerk was not at her post. It appeared she was sitting in the corner of the restaurant chatting away on her cell phone ignoring me until I gave up standing by the front desk for 10 minutes. The downstairs restroom was out of order (remodeling?) which wasn't a plus. When we returned to the hotel later that night the wi-fi worked but cut off several times necessitating reconnecting. I seriously considered relocating to another hotel but stayed put because the location was near where we needed to be. Thankfully a different front desk clerk was very apologetic and helped with our concerns. I would rate her service A+ compared to the F grade the original front desk clerk deserved. The cooked to order breakfast was very tasty, well presented, and served with a smile. This hotel could rate a "5" with completed renovations, reliable wi-fi, and consistent service. TRIPADVISOR.COM USER 

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