Hilton Garden Inn Louisville Ne

9850 Park Plaza Ave | Louisville, KY 40241-2088  [SEE MAP]Louisville, KY  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Great Hotel, Great Location

Aug 18th, 2019

Great hotel hidden behind the Paddock Shops in Northeast Louisville. Plenty of shopping and dining within walking distance. Hotel staff is very attentive - they were able to accommodate my rooming and dining needs. Have stayed here several times for work - it is a great business hotel. I will be back. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

I'd call it a Hampton Plus

Aug 4th, 2019

In town for a wedding, overall it was fine. I've failed to find any benefit to Hilton Silver. It seems to never get acknowledged or receive the illusive "two free bottles of water", this HGI was no exception. Rooms were fine, first floor preference was honored. The exercise room had nearly new equipment and worked well. Breakfast...eh, it was tasty enough, but I've been in Hampton Inns with a larger selection. I guess I don't understand the "made to order" concept at HGI -- it's like trying to be a full service restaurant when it's not. Then the orders shift the staff's focus to making omelets, which results in no coffee and dregs of eggs for ten minutes in the regular line. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

People trapped in elevators...again.

Aug 1st, 2019

Two years in a row at the same hotel...stuck between floors for an hour last summer. This time I decided to use the stairs. Good idea as they told me the elevators were fine, and I talked to a guest who had been stuck in one LAST NIGHT. If you don't mind gambling with being stuck in an elevator, I would go. Awful staff. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Good stay, Nice breakfast

Jul 27th, 2019

I had a good stay overall at this Hilton Garden Inn. The rooms are kept up nicely and the hotel seemed very quiet. The location is a little difficult to find tucked behind a shopping mall. Also, though the option to get an omelette in the morning is great, the ordering process for breakfast items seems to be a bit disorganized. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Room great. Breakfast poor

Jul 27th, 2019

We booked a king jacuzzi room which was fantastic. Large walk in shower and 2 person spa. The reason we rated lower was breakfast. They were out of food and there were not that many people eating when we were there. Seemed to be plenty of help but could not keep up. Had to give us plastic silverware. Took over half an hour to get our omlette orders. Two couples who ordered right after us finally cancelled their order and left. Could not eat much else as out of oatmeal, grits and bacon at buffet. Finally replenished oatmeal after 30 minutes when they told the gentlemen behind us who were waiting for oatmeal it would be 5-10 minutes. If we had not been in a hurry to get on the road I would not have minded as much the wait. We told the manager how long we had been waiting and she took graciously took $15.00 off our bill for breakfast. TRIPADVISOR.COM USER 

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