Hilton Garden Inn Louisville Ne

9850 Park Plaza Ave | Louisville, KY 40241-2088  [SEE MAP]Louisville, KY  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Our Stay

Dec 2nd, 2019

We were greeted by the staff person at the front desk in a more gracious manner. We have stayed at this property before & it was very satisfying to be remembered by various staff members. The property is well-maintained & has nice amenities. We will be staying there over a weekend next February. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Super!

Nov 24th, 2019

Our stay at this particular hotel was SUPER. The staff were especially polite, friendly, and courteous. The beds we're comfortable, and the room and bathroom were clean. I would highly recommend this hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great location, friendly staff.

Nov 16th, 2019

I stay at this hotel 3 weeks a year at a minimum for my job. It is in a great location, staff is always friendly and helpful, and rooms are always top notch. The breakfast is outstanding, has a huge selection, and on-site chef for made to order items. Great hotel! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Average HGI, unhelpful staff

Nov 9th, 2019

Standard Hilton Garden, nothing stands out. While the check in staff were extra friendly, the rest were a bit surly and unhelpful. The front desk blew me off twice when I complained about non working a/c in the gym. He was even offended that I complained. My note to the management has not been answered yet. Disappointed. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Clean, Friendly, Well-Located Hotel

Nov 5th, 2019

My wife and I stayed here four nights while visiting our kids and grands in nearby Prospect. Our room was very clean with all the amenities you could want. The cooked-to-order breakfast was excellent with very good service. All the staff, with the exception of one, were helpful and friendly. The one exception, a younger bearded man at the front desk early in the morning, was more interested in what he was doing on the computer than greeting his guests. I asked him to turn up the lights in the lobby so I could read, and flustered, he went in the back room and didn't come out for quite awhile. He never bothered explaining his problem or lack of knowledge. Without this exception in service, this would have been an excellent rating. TRIPADVISOR.COM USER 

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