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at the Hilton Garden Inn Memphis/Southaven, MS
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Beware Covid 19
Sep 7th, 2020
The establishment doesn't care if you have covid 19 they will charge you for the room and a 7.99 fee for canceling. They will tell you they will send it up to management to get a refund, and tell you they will be in contact with you in 3 to 5 days. It has been over a business week and have heard nothing. Please be careful if you have to stay here. TRIPADVISOR.COM USER
Nice hotel and a great location
Aug 11th, 2020
We stayed here one night on our week long motorcycle trip. This property was the cleanest hotel of our stay. The rooms are clean, up to date, and the overall condition of the property is very good. Coffee and continental breakfast items were provided, however the restaurant was closed due to Covid. Plenty of restaurants and shopping within walking distance. TRIPADVISOR.COM USER
Did not meet my needs
May 31st, 2020
visit the Hilton Southaven on 5/30 room 113.. Well I was told by the desk clerk tht all double supreme rooms was booked out early that morning of my trip .. when i made my reservation through Booking.com it clearly said 6 room left. So I had to get a king supreme with a bed cot well when we got there the was no bed cot in my room.. I was down for a graduation so I inform the front desk that our room didn’t have a bed cot like I was told I would have... front desk guy said he would put one in our room okay cool well when we got bk to the room thinking we about to sleep comfortably.. no we did not!!!😤😤 what Hilton left in my room for me and my kids to sleep on was a hard box spring mattress that I would not let any human being sleep on.. (no regular twin mattress for the top) I call down to the front desk ask if someone could come to my room and explain to me WTH was this supposed to be and the lady was like she can’t leave the desk and was no help at all.. I’m so disappointed with the Hilton I would have never expected that from them.. not likely to return cause I could have booked a room elsewhere with double beds.. photo of what they expected us to sleep on TRIPADVISOR.COM USER
Mar 19th, 2020
Excellent hotel, great staff, good food and comnfortable rooms. Close to amenities and restaurants and in a quiet(ish) area. Staff always to happy help and courteous. A real bonus for me when i'm resident for 2 to 4 weeks at a time. TRIPADVISOR.COM USER
DO NOT order room service
Mar 12th, 2020
Overall I found the room comfortable and pleasant. The staff was friendly and professional. My only complaint is I didn't feel like going out for dinner so I ordered room service. I got a steak and cheese sandwich and a salad. I believe the sandwich was a reheat. The cheese was melted but hard again and luke warm. All I know is in the middle of the night, I was terribly sick. Feeling great for the six hour drive before that. Only good thing is it went through me quickly, to say half a night. And next day I was fine other than being exhausted. Needless to say we skipped their breakfast. I'll never eat at a Hilton again, this is for certain. TRIPADVISOR.COM USER
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