Hilton Garden Inn Montgomery East

1600 Interstate Park Dr | Montgomery, AL 36109-5418  [SEE MAP]Montgomery, AL  [SEE ADDRESS]
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Courtesy of Hilton Garden Inn Montgomery East

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Guest Reviews

TripAdvisor Traveler Rating 3

Good staff is Important

Feb 24th, 2020

All but 2 of the entire staff was rude and unhelpful. They didnt respect our alredy set up check out sign or our do not disturb sign. It wasnt until the 3rd person who was at the front desk would actually help us and was actually friendly. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Awful- Experience

Feb 16th, 2020

I send the manager an email: Good morning, My husband and I just checked out of your hotel with a very bad experience. The front desk service from the beginning were awful. They were talking and didn’t welcome us until, they looked my account of and saw I was a Hilton Honors member. I purchase a Romance package and they didn’t knowledge nor asked what type of bottle service we would like to have in our room. When we enter Room 326 there was nothing there. I had to leave my room and let the front desk know. When I told the front desk, they started arguing who fought it was until I stated I was confused. They stated our bottle and glasses was in someone else room. Then one of them left to get my bottle and glass out of someone room!!! The glasses were already used with lipstick print and all making my husband force to use paper cups. The next morning at 8:15 a.m. your housekeepers were knocking on doors loudly! We had decided we had enough and got up. We went downstairs to have breakfast because it was apart of our package. The food person said we were not on the list so I had to ask the same young lady at the front desk from last night who assured me it came with the romance package about it again. At this point my husband and I felt it wasn’t worth staying to have breakfast because our stay was already awful and wanted to have a peasant morning. This treatment of your staff and service was unacceptable for any guest, Honors member or not. At this point we, do not look to stay at your hotel anymore or recommended to family and friends. I would like to be refunded for our stay or a free night stay with bells and whistles. I look forward to this matter be resolved. Thank you for your time. Kristen Harris Hilton Honors Member TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great

Feb 1st, 2020

Whenever I have to come back to Montgomery Alabama I will be staying here. The location is perfect close to everything. Room was perfect employees were friendly and very helpful. Didn't have time to eat breakfast here but it smelled great. Couldn't complain about anything TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Date Night Weekend

Jan 22nd, 2020

Stayed out to enjoy out time away from home. Took in a movie and several places to eat while we were there. This is a great hotel and the location is good too right off the interstate. Will definitely be staying here again in the future. The staff is great and the rooms are very cozy. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great accommodations!

Jan 18th, 2020

I was so happy to walk into a very welcoming reception area with fantastic interior design. Mychaela was quick, courteous and hospitable. The coffee was great too!I will stay here in the future when I visit Montgomery. TRIPADVISOR.COM USER 

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