Hilton Garden Inn Nashville/Franklin Cool Springs

9150 Carothers Pkwy | Franklin, TN 37067-6300  [SEE MAP]Franklin, TN  [SEE ADDRESS]
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Courtesy of Hilton Garden Inn Nashville/Franklin Cool Springs

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at the Hilton Garden Inn Nashville/Franklin Cool Springs

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Guest Reviews

TripAdvisor Traveler Rating 5

Safe, Clean & Helpful during Covid

Apr 23rd, 2020

We highly recommend this hotel in great times and during the pandemic. Because we are moving: FL to IN, we needed overnight sleeping on I-65. We made our reservation before leaving, which is necessary. When we arrived, we called the number listed on the entrance and we were admitted once our confirmation was checked. After checking in, we used our key to access the building. The king room was super clean and front desk staff were very helpful. We wish the Hotel and employees the very best. We will always stay here! Recommended for take away: Dunkin Donuts in am. Starbucks Drive thru WAY over packed! For walking: Nissan walking park and several Franklin TN walking parks for getting fresh air. For dinner: Chipotle. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great service, location and hotel

Mar 14th, 2020

This hotel is one of the best I stay at. The service at the breakfast buffet is tremendous. The waitress is the best I have seen in all the hotels I stay at. I forget her name, but you will know who I mean if you have the breakfast. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Nice looking from the outside

Mar 13th, 2020

This hotel is dated. The rooms are dark and the bathroom lighting is worse. They do not have makeup mirrors to lend. The staff is very nice and the food ok. I was told they are redoing the property. Long overdue TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Friendly Staff, Lovely Community/Dining Area

Mar 1st, 2020

We always enjoy Hilton Garden Inns when traveling and thought this one in Cool Springs/Frankin, TN would be great. Very helpful staff when we checked in. Hallways upstairs were somewhat out-dated and dreary. Our room showed some wear especially on the carpeting. The decor was completely out-dated with very poor lighting throughout our room. The lighting in the bathroom was very poor and I used my own mirror at the window to put on my make-up. The beds were very comfortable with clean white bed spreads. The breakfast area offered many choices, however, we preferred a better variety of fresh fruit; the omelets were just ok, not great even though we appreciated having them prepared fresh for us. The coffee was bland and lacked flavor. We probably would not stay at this hotel again unless it were renovated. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Outdated and Smelly

Feb 21st, 2020

Room was outdated compared to other hotels in this class. No USB plugins. Walking in it smelled like I walked in to someone's bed room. Unfortunately I decided to pull back the sheets and smell the bed... Bad idea, I found hair and the pillows smelled. TRIPADVISOR.COM USER 

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