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at the Hilton Garden Inn New Braunfels
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Skip This Hilton Garden Inn!
Nov 16th, 2020
We stayed at Hilton Garden Inn in New Braunfels this past November weekend. Our junior suite on first floor was dirty with old furnishings & nasty sofa bed, sheets that smelled and filthy carpeting. Vent over one bed was so dirty it was disgusting. One elevator was supposedly broken so second elevator took forever. Staff actually cut in front of me to get in the working elevator. It was so disappointing since I had suggested to other family members to stay there also. Hilton Garden Inn is always our first choice because they are usually clean and well managed but not so in New Braunfels. At times like these you especially want to be in a place you feel they are going beyond to keep things fresh & clean...sticking a breakable seal on each door means nothing if it is obviously filthy inside 🙄 Do not stay here, you will be thoroughly dissatisfied! TRIPADVISOR.COM USER
Excellent, especially during the Covid mess!
Oct 21st, 2020
Better than expected, clean, bright, great staff, very friendly, had a very good grab and go breakfast. Room was large, smelled great, excellent shower and plenty of towels. This is my business choice in the area. TRIPADVISOR.COM USER
Sep 23rd, 2020
Kaylee at the front desk, provided excellent service. She went above and beyond to help get what I needed. This is a very clean hotel with seals on the door to show nobody has been in a room since cleaned. TRIPADVISOR.COM USER
Great service and friendly staff
Aug 31st, 2020
Very pleasant stay. Rooms were very clean and nice well sanitized. We felt very safe.I had some special needs and they were more than accommodating. I also have a Veterans Service and she was more than welcome. The staff were very friendly and helpful. TRIPADVISOR.COM USER
Aug 3rd, 2020
Cleanliness: Decent Bed quality: Bed felt flat - I think they had a thick foam pad on top of the mattress. Reception friendliness/treats: Oatmeal cookies in lobby at night - no coffee (brand standard is no coffee but some provide it in evening) Furnishing quality: Bathroom: We had a tub in our suite! Internet: Wonderful!! Charging: Adequate Elevator: Fast Noise level: Quiet Breakfast: Typical for the brand (obviously different with COVID-19) TRIPADVISOR.COM USER
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