Hilton Garden Inn New York/Manhattan-Midtown East

206 E 52nd St | New York City, NY  [SEE MAP]New York City, NY  [SEE ADDRESS]
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Courtesy of Hilton Garden Inn New York/Manhattan-Midtown East

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at the Hilton Garden Inn New York/Manhattan-Midtown East

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Guest Reviews

TripAdvisor Traveler Rating 2

Think Twice

Feb 23rd, 2020

The rooms are small and the walls are paper thin. If you want privacy or expect to sleep, this isn’t the right place. The breakfast is over priced and special orders are not easy. The quality of the food is basic. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Nice hotel, excellent customer service experience

Feb 21st, 2020

Stayed for one night 2/15, hotel was good, excellent location for our needs. I wanted to specifically recognize Christina at the front desk for her excellent customer skills. Check in was smooth, and she was able to accommodate my request for a room upgrade through Hilton Honors Gold. Her demeanor and cheery personality was very welcoming. After our stay, my wife realized she had left a clothing item behind. I called the hotel a couple of days later and just so happened to get Christina who remembered me and was able to contact the right people who had found the item and coordinated getting back to us. I just wanted to recognize her excellent personal skills and the impression it left. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

favorite hotel for Manhattan stay

Feb 21st, 2020

We really like and prefer this Hilton property when we stay in New York City. We often go to the Metropolitan Museum of Art which is on the east side of Manhattan and this is the closest mid-range Hilton to the museum. The subway is on the corner and we can just grab the train there for a quick ride uptown. The staff is always poltie and attentive when it gets busy. The restauraant is nice and there is a bar for a drink after the theater or after dinner out with friends. Rooms are clean and some have really good views of the city. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

The best hotel

Feb 21st, 2020

I stayed for 6 nights at the hotel. It was a pleasure. The staff were very friendly and helpful. They are a great team. I would come back to stay if I am in New York. The rooms are clean and good size, location is great in terms of food, public transport, walking distance to places of interests. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Inefficient, incompetent customer service

Feb 19th, 2020

We stayed for five nights and had three separate reservations under the same credit card. The amount of confusion, mixed messaging and back and forth that ensued to facilitate check in and payment was unacceptable. We were in town to arrange and attend a close relative's funeral and the last thing we needed was to be given mixed messaging and to be dealt with unprofessionally, as though the mistakes were somehow our fault. Since we were there over several days, we dealt with various people and the poor communication was a theme across the staff. TRIPADVISOR.COM USER 

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