Hilton Garden Inn Omaha Downtown/Old Market Area

1005 Dodge St | Omaha, NE 68102-1149  [SEE MAP]Omaha, NE  [SEE ADDRESS]
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Courtesy of Hilton Garden Inn Omaha Downtown/Old Market Area

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Guest Reviews

Tripadvisor Traveler Rating 4

Ok hotel

Jul 12th, 2020

The room was clean, cool and comfortable. Provided a breakfast bag with bagel and apple that was nice. Surprised to be charged for parking-should be complimentary to Diamond in lie of full breakfast? Walking distance to many restaurants TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

My last business trip before the lock down!!!

Jul 2nd, 2020

Always my go to hotel in Omaha! Very comfy beds and pretty quiet, although I request not to have a room overlooking Dodge St or 10th...the staff are very friendly and helpful. Their breakfasts are good, and being so close to the Old Market, there’s great dining steps away. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

News flash Nebraska: Masks don’t work when you wear them on your neck/wrist/butt

Jun 30th, 2020

I didn’t expect a lot here, We just needed a clean place to sleep en route to Colorado. We chose Hilton because at least on a corporate level they claim to take Covid19 seriously. We knew that the customers in Nebraska would likely not give a crap, but hoped at least the hotel staff would. You shouldn’t expect that. We called ahead to make sure that the front desk staff wears masks and observes social distancing since the app required us to stop at the front desk before we could use the digital key for some reason. The woman at the front desk assured me the staff wears their masks and was even amused that I double checked that they wear them on their face, not just have them around and never use them. She was all “yes of course we wear them.” But of course when we arrived the front desk woman, who was the same person I spoke to on the phone (I recognized her voice) had her mask around her neck instead of her face and proceeded to interact with us maskless, and gloveless. There was a plastic shield there so that’s helpful, except it was not on the side of the front desk where during our check in process another guest stopped to ask her for towels and shampoo and they exchanged pleasantries and towels about 1 foot away from each other and from us. Maybe in Nebraska people breathe and talk through an entirely different part of the body than in the rest of the country... It was also really loud but I really don’t care much about that. I just care that I don’t leave the place worrying about the plague. Those are some low standards and Hilton failed hard to meet them. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Tessa is fantastic!!

Jun 4th, 2020

So the A/C went out at our house and my husband and I got a room last night to combat the heat. Tessa was so wonderful! She gave us a free room upgrade, made sure we had bottles of water, and had grab-and-go breakfasts for us to take in the morning. The room was clean, fully stocked with everything we needed and blissfully cool. Thank you Tessa so much for taking care of us!!! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Don't let the looks fool you

May 22nd, 2020

I was here on business and it looked great, the lobby, dining area all great. But then I went to my room where I found a blood spot on the sheets, base coating falling off, sink had hair in it. I went down and they changed me rooms, which also wasn't 100% clean, but what else could I do. TRIPADVISOR.COM USER 

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