Hilton Garden Inn Omaha West

17879 Chicago St | Omaha, NE 68118-2914  [SEE MAP]Omaha, NE  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

THANK YOU, DAVIS AND JEFF...!!!

Oct 6th, 2020

We got the VIP treatment from Front Desk Jeff on our quick over-nighter at this fabulous HGI. Even with the virus woes, this hotel is just exceptional: indoor pool and Jacuzzi operational… fitness room with free weights, water dispenser and a scale… perfect location just a block from a very popular eatery, Pitch… coffee in the lobby… breakfast was Grab ‘n Go bag with a microwaveable egg sandwich, yogurt, fruit cup and a pastry. And believe it or not – USA Today newspaper in the lobby (which I haven’t seen in our last 100 hotel nights). Thanks also to Davis who was kind enough to provide us a Diamond upgrade to the spacious King 1-Bedroom Suite: enormous Jacuzzi tub, extra half bathroom, screened windows that opened for a breeze and a wet-bar. We loved everything about this amazing hotel. Good show, GM Edward! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Relaxing enjoyable stay was spoiled by the experience at the restaurant at breakfast...

Aug 24th, 2020

Check -in was super easy and front desk gentleman ( I think Jeff ) went above and beyond to accommodate us while representing Hilton hospitality and high Hilton standards. We really enjoyed our stay as it was problem free until we visited their restaurant for breakfast. Lady working at the restaurant was lacking professionalism by addressing us as honey... sweetie... etc... you name it. All we ask for is Hilton appropriate sir and mam. That created very unpleasant ambiance, but we didn’t let it bother us. We ate our breakfast and didn’t leave a tip as a result. We are Diamond members and breakfast is included in our stay, but I still usually like to leave a tip. But this wasn’t the case. I brought the issue up to the manager in hope that it will be addressed, so our next stay can be a five star. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

No one wore a mask!

Jul 27th, 2020

It appears Omaha did not get the memo about there being a pandemic! Despite there being clear statement that the property required masks, almost no one was wearing one. I had expected to encounter one or two obstinate guests who would refuse to comply. But what I did not expect to see was not a single employee was wearing a mask—not the two front desk clerks I encountered, not the person who cooked my breakfast—NOT a single employee! Hilton, please do better. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Weekend getaway

Mar 9th, 2020

Hotel was very clean and inviting. Hotel staff was very friendly and accommodating. I would definitely stay here again. Our room was clean and looked really nice. Wish they did complementary breakfast though for the price you pay. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Gold

Feb 25th, 2020

Stayed one night and was very satisfied with our stay. Check in was smooth and upgraded to suite as a loyal Gold Member. Complementary breakfast for two was very good. If you are looking for a place in west Omaha look no further. Location to Methodist Women’s Hospital is a plus for us as we will welcome a new grandchild into the world this morning...Thanks Hilton TRIPADVISOR.COM USER 

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