Hilton Garden Inn Palm Springs - Rancho Mirage

71700 Highway 111 | Rancho Mirage, CA 92270-4496  [SEE MAP]Rancho Mirage, CA  [SEE ADDRESS]
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Courtesy of Hilton Garden Inn Palm Springs - Rancho Mirage

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Guest Reviews

Tripadvisor Traveler Rating 2

Found sex toy under furniture

Jun 17th, 2020

Was there for 4 nights with my young son to visit family that recently moved to the desert. On the morning we checked out, I looked to make sure we weren't leaving anything behind. I checked under the furniture and saw a sex toy. I was mortified! Made several attempts to speak w a manager, when I finally did, all she would say is that i would get extra points which i have yet to see on my rewards account. This is during a pandemic and you don't bother making sure the rooms are left sanitary and appropriate for children and families to stay in. Gross and unacceptable. I'm still waiting to hear back after sending a detailed message to another manager. I didn't want to have to do this. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

great beds

Mar 10th, 2020

We always stay at this hotel coming out to Palm Desert - Rancho Mirage area. The staff is always lovely and very helpful. It's a great location for wonderful restaurants and just across the street from The River. Never dissappoints! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Smoked Out

Mar 8th, 2020

Nice place, location, and staff but we had a problem of cigarette smoke in our room, as did 3 other couples who were staying there with us. Our bathroom in particular smelled as if someone was constantly smoking inside our room. We talked to the front desk who sent a maintenance man to check it out. He said he had COPD and did not stay long. Front desk moved us to a junior suite, which was fine, at no extra charge for our 2 day stay. But when I asked if the situation had been resolved the next day I got a we are checking into it response. Public health hazards should always be remediated immediately. Stay away from the 2nd floor, rooms to the immediate right of the elevator. I did complain to Hilton Corporate, who gave us 20,000 Hilton points for future stays, but not sure it is worth it. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Staff and Hotel Are Incredible!

Feb 18th, 2020

My husband and I stayed here for a short 3-night stay to enjoy the Palm Springs sun. We only stay at Hilton hotels, and I have to say the staff made this one of our best stays in a very long time. The staff were personable, helpful, kind, and caring. The rooms were very clean and furnished with comfortable furniture and beds. The air conditioning system was easy to use and control, and the temperature was true to what we set. The restaurant staff were also amazing, and the food was delicious! The bar staff were also very fun! The location of the hotel is convenient, with plenty of restaurants and shopping nearby. We will definately go back, and I highly recommend this hotel! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

A very nice place to stay.

Feb 17th, 2020

We are members of the Honors Program, so chose this hotel from the listing in Palm Springs where we were to attend a wedding. The hotel is large. Our room was very large and very nice. The entry with the beautiful atrium is a great welcome. All of the staff were very nice, friendly, and helpful. I recommend this property over the Hilton on the golf course, which was our other choice, if you are not going to play golf or just want to stay for a few days. No need to pay more to stay there instead- this property is very nice and has all you need! I rated value a little lower only because the rate is a little on the high side but it's in an area that is expensive and is the going rate. TRIPADVISOR.COM USER 

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