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at the Hilton Garden Inn Phoenix Airport North
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Perfect place to stay before flying out
Dec 2nd, 2020
The room was big and clean, linens fresh. Only issue, and it is a minor issue, the bedside snake light had a burnt out bulb. We had dinner at the restaurant, salmon and a burger. Both very good, and so much more healthy (and convienent) than the other options nearby - fast food. Staff were friendly and helpful, we will definitely stay here the next time we are in Phoenix. TRIPADVISOR.COM USER
Very clean with a great staff!
Nov 12th, 2020
We arrived and were met by a very friendly and knowledgeable gentleman at the desk. The staff was very helpful in returning our rental car to to the airport. The property was in excellent condition. The pizza we had in their restaurant was not very good and the waitress was observant enough to see that we weren’t going to finish it. She was very apologetic and made an adjustment to the bill. The shuttle was prompt and the driver very courteous and helpful. Our overall experience was outstanding and would recommend this property anytime. TRIPADVISOR.COM USER
Nov 8th, 2020
I had a reservation at another hotel that seemed rather sketchy...Came over here...a miracle...rooms were so comfortable...staff was great...had dinner and breakfast in their restaurant. The girl who checked me in, Brook, went beyond her duties to work with me doing points via the Hilton Honors Concierge...This hotel is wonderful and so convenient to the airport TRIPADVISOR.COM USER
Short Notice Stay
Oct 20th, 2020
Had a short notice stay in Phoenix and needed a Hilton with an airport shuttle service. They have this service and pick up was very prompt after calling them from baggage claim. The return trip was on time, leaves every 1/2 hour. Tyrone was on duty and took care of all my needs at 11 pm, even knew my name when I should up from our conversation to schedule the airport shuttle, very attentive. Checked in using Hilton points with no issue. The best part was the BREAKFAST. As a Diamond member, this comes complementary. The hostess was awesome, sorry I did not get her name. The omelet was incredible along with the biskets and gravy. Compliments to the chef. Best "COVID" breakfast ever. Not the grab and go like the other hotels. I gave the hotel rating "excellent" because it met my every need. Confirm #xxx5823813 for hotel GM. TRIPADVISOR.COM USER
Hilton Garden Inn A/P North Phoenix soars to save the day for the GameStop Basketball tournament w/outstanding service!
Oct 19th, 2020
Recently, I was incapacitated from the ability to complete “air” travel due to potential health “travel protocols” but had my immediate family attending the GameStop Tournament in Phoenix Arizona where they successfully “advanced” to the final tier of the tournament requiring an impromptu 3rd nite stay in the Phoenix-Avondale-Tempe “communities.” Already saturated by travelers for the tournament, I encountered a “gem” of an employee at the front desk in that of a GSR named “Ms Gigi” at the Hilton Garden Inn A/North Phoenix whose hospitality ‘professionalism, expertise, expedience and genuine warmth—-allowed my sister & nephew & team members to ‘seamlessly transition to a “ zero hour” stay that went from all points to all Wowza!!! In minutes, they were pre assigned to spectacular Mountain View rooms, accommodated by an early checkin request ‘granted by my Hilton Diamond status and assigned both rooms on the same floor w/the same bed types (an error made with the Hilton online points reservation but remedied by the hotel, direct.) Ms Gigi and her team were simply outstanding and continued to make the stay most memorable for these young academically talented but NBA ‘hopeful high schoolers and their mothers!! The HGI A/P North Phoenix was impeccable with clear Hilton Clean stay ‘protocols in place. A safe, clean, accommodating environment was presented and provided for a welcome, “temporary respite” before travel back to “home” in Vista and San Diego, California. Kudos to Ms Gigi and her staff!! They exceeded the expectations and provide a wonderful hotel experience during these turbulent “political and pandemic” times. TRIPADVISOR.COM USER
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