Hilton Garden Inn Rapid City

815 E Mall Dr | Rapid City, SD 57701-7871  [SEE MAP]Rapid City, SD  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 4

Nice stay

Jul 11th, 2020

Very nice hotel. We had a King bedroom presidential suite. We really liked having a separate bedroom from the living area. You do not find that in hotels very often. The hotel was in the middle of a remodel when Covid happened. I am not sure if our room was before after the remodel. The bedroom area was spacious, the bed was very comfortable. The living area was nice but there wasn’t enough lighting in the little square padded coffee table type things were weird. Unfortunately there was something wrong with our AC. We couldn’t get it to go lower than 68° and it kept shutting off. Overall the hotel was clean, the service was friendly, and we would return. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great base for everything in western South Dakota

Jun 28th, 2020

This is a great hotel. Everything is recently refurbished. Rooms are nice, clean and new. Hotel has started serving breakfast again but will only clean your room if you request it. Staff at front desk was super nice and even gave us more soap and towels when we asked. Breakfast also was good. No buffet and a truncated menu but you can still get all the basics. Hotel is right off of I90 and close to Mt. Rushmore and Custer state park which has a beautiful loop road. Devil’s Tower is about 90 minutes away. All in all a convenient and comfortable place to stay. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great stay

Jun 18th, 2020

We were a party of 2 couples. We chose Hilton because we wanted a higher-end hotel. We were not disappointed. The rooms were spacious and clean. The desk clerk was helpful. The dinning area was not available, so we cannot comment on that. It was quiet. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Pretty good.

Jun 18th, 2020

The staff was very nice. The queen deluxe room was very big. It was clean. The area was fairly quiet yet close enough to drive to things. The hallways appeared to be undergoing some work for water damage. There were also tons of moths all over the outside of the building. None were inside. Overall it was pretty nice. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Not up to HGI standards

Jun 3rd, 2020

Stayed for 1 night with my family for the beginning of a vacation to the Black Hills. I typically stay 50-75 nights a year in hotels, and this hotel did not offer a good experience. Used mobile checkin, and when we went to our room, we opened the door, and it appeared to be occupied. Went to the front desk, and they switched rooms for us. Strike 2, as this one had not been turned over by house keeping, even though it was 8pm. 3rd try was successful. Got settled in, and then after midnight while we were sleeping the AC unit failed, and started making a huge racket and quit cooling. It woke everyone up (literally, it was shaking the beds it was so loud). Back to bed, although it was uncomfortably warm, we managed to sleep the rest of the night. At checkout, we advised the front desk of the AC failure. While we were discussing this, another guest walked up and needed to call the police because their truck was broken into overnight in the hotel parking lot. Thankfully our car wasn’t touched. I think there are better options for stays in Rapid City on the other side of the highway. TRIPADVISOR.COM USER 

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