Hilton Garden Inn Reagan National Airport Hotel

Great for Business

Jan 17th, 2020

I stayed here on an overnight business trip. The location to the airport and free shuttle are extremely convenient. I am a rewards member..so I usually choose Hilton on business if I get the chance. The only downside is the breakfast is expensive and not high quality. Other than that - highly recommend and will likely be back TRIPADVISOR.COM USER 

Free Airport and Pentagon Shuttle Service

Jan 11th, 2020

I stayed one night during a business trip this week. The staff was helpful and were well trained to serve guests well. Unlike other hotels I have been to, neither the breakfast room attendants nor the shuttle drivers made me feel that they expected tips for their services. Their smiles and willingness to make sure I have everything I need, made me tip them. I will definitely be back to stay there again because of their free shuttle service to the Pentagon City Mall and Reagan National Airport, as well as the nice front desk staff. The room is very clean too. TRIPADVISOR.COM USER 

Nice hotel, good location

Jan 7th, 2020

Spent a few days here in December for work. Besides being close to meetings, hotel was an easy walk to the Metro, one stop from Reagan Airport and a few stops away from downtown DC. I was given a very large room for a standard King Size room. Very clean and modern. A bit noisy outside due to construction and traffic but not a deal breaker. Would stay there again TRIPADVISOR.COM USER 

Major plumbing problems

Dec 26th, 2019

They have a known issue with their plumbing. When someone takes a shower, the hot water causes the pipes to rattle violently. This rattling can be heard in the rooms below. I know this because I was in a room on the 3rd floor when I heard the loudest rattling noise that I've ever heard in my life coming from the bathroom walls. When I told the front desk, they acted like they were unaware of the issue and even called maintenance to say there was a problem with my shower. However, I later learned that they knew exactly what the issue was. After initially speaking with the front desk I went back to my room and experienced more extreme rattling for at least 15 minutes. I knew it was coming from behind the wall and there was nothing maintenance could do to fix it in one night. I told the front desk that I needed to either change rooms or leave the hotel. They choose to change my room by moving me up three floors. When I tried the shower in my new room, as soon as I turned on the hot water, the pipes began rattling. I realized that my hot shower was now causing pipes to rattle violently in rooms below. Thanks to my earlier experience I knew how awful that was, so I choose to take cold showers so I that I did not torture any guests below. Bottom line - This hotel needs to close all rooms that are affected by the plumbing issue and correct it before placing another guest in it. Sadly, they know about this issue and they continue to place guests in those rooms with the hopes the guest won't complain and will just deal with it. I am a diamond member with Hilton and will continue to stay with them. They have a great brand. However, this hotel is one of those rare cases where a warning to book with caution is needed. TRIPADVISOR.COM USER 

Clean, helpful, good price

Dec 18th, 2019

We used the hotel shuttle which was quick and efficient! Checked in quickly and they had a little market place which was awesome for for snacks for our kiddos! Walking distance to a number of great restaurants and the room were clean and affordable! We purchased breakfast with our room and it was wonderful! TRIPADVISOR.COM USER