Hilton Garden Inn Reagan National Airport Hotel

Nice hotel, beware of "Parking Package"

Nov 18th, 2020

The hotel was new, clean and well appointed. We booked the "parking package" since we were flying out the next day and wanted to take their airport shuttle. When we checked in, we inquired about the shuttle times and where we should park. We were told that the parking was for the night of the stay only and we would have to move our car in the morning. Quite the opposite of what we intended. We found the "parking package" to be very misleading and ended up paying $100 in parking at the airport. If you plan to leave your car and use a shuttle, try another hotel. TRIPADVISOR.COM USER 

Great Staff; Decent Location - Needs Garage & Stairwell Disability & Safety Attention

Sep 16th, 2020

For openers, the front desk staff is excellent! In addition, the services rendered by the shuttle operator were the best I ever experienced, The rooms were clean and well furnished. You can't beat the proximity to the airport, Pentagon City shopping and the highways. There's a Starbucks relatively close and also a Ruths Chris restaurant nearby. The thing that needs tweaking is the handicap access to the hotel from the parking garage. Also, there are blind spots and unmonitored areas near the garage entrances that need cameras. Even with these garage issues I recommend the hotel and will return again ... hopefully through a monitored garage entrance when I park my rental. TRIPADVISOR.COM USER 

Met all my needs

Aug 20th, 2020

I made several trips to the Crystal City Garden Inn in the weeks leading up to the pandemic. All of my stays at the Hilton Garden Inn were pleasant, comfortable and efficient. The location provides easy access to the Metro, dining options and all amenities for a productive trip. The staff was very helpful and courteous. I look forward to my next stay. TRIPADVISOR.COM USER 

Great Hotel & Location

Aug 4th, 2020

Front staff was amazing and very friendly. Room was tagged after cleaning with an entry seal to ensure no one has entered. Had a completely contactless check in and check out. Room was spotless and very comfortable. Very convenient for DCA and they offer a free shuttle. TRIPADVISOR.COM USER 

Great Location But with Challenges

Jul 3rd, 2020

The location is perfect for travel. The staff was friendly. but not competent. I asked for a quiet room, as I always do. My first room was right across from the elevator and the ice machine. That is a hard pass for people who ask for a quiet room. The second room was up a couple of floors and down the hall, but on the LOUD side of the hotel for sure. It felt like I was in the second lane of Jefferson Davis highway. LOUD. Air braking trucks and tons of traffic. Quiet means don't put me on the highway side. Finally, in the morning, breakfast was seemingly complimentary for everyone but me. When I asked at the front desk, she said, there is breakfast but it will cost $12.95. I was clearly the only one without a free breakfast voucher based on the stack of vouchers by the egg station. The room was clean and nice. TRIPADVISOR.COM USER