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at the Hilton Garden Inn Roseville
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Oct 24th, 2020
This is a great property. They met all the Covid-19 cleanliness promises and staff were super helpful. I'm so glad this hotel is near my company's local facility. Will definitely be back, hopefully when the world's back to "normal". TRIPADVISOR.COM USER
Very poor Covid 19 compliance. Front desk didn't seem to care.
Sep 28th, 2020
As a Hilton Honors gold member I was extremely disappointed with the compliance of the mask wearing requirements throughout the hotel. Although many signs were posted stating that a mask should be worn many people were not wearing one. When we first checked in I noticed that a group of several youngish people were seated in the lobby and NONE were wearing a mask. I asked the front desk person about the lack of compliance and she just shrugged her shoulders. Later on I noticed that about half of the hotel guest were not wearing a mask. I didn't feel at all safe at all at this hotel and will not stay here again, at least until the pandemic is over. TRIPADVISOR.COM USER
Shout out to Iliana Maravilla, Ops Manager
Sep 14th, 2020
We were in town from out of state for a family wedding and originally had another hotel booked. We went to the other property and quickly decided not to stay there and to take the chance and look for another place. We have stayed at Hilton Garden Inns before and have always been happy, so we searched. We found the closest Hilton Garden Inn, headed that direction and we were met by Iliana at reception. We explained our predicament, we had no reservations, and she immediately started to make arrangements in order to accommodate us and our needs. She was able to get us rooms right next to each other, rooms to accommodate the bridesmaids, the make up artist and the hair stylist all the next morning. She also gave us late check outs so that we could all go straight to the wedding from the Hilton. She had extra chairs sent up to the rooms, then a full size mirror, and then when the stylist's curling iron broke, she sent up the guy with the electrical tape who fixed the curling iron! We couldn't have had a better prelude to the wedding, which was made possible by Iliana. She was professional, understanding and went the extra mile (miles) to make us all happy and calm the bride! As mother of the bride, thank you so very much for making all this work so smoothly. A big shout out and thank you to Iliana Maravilla and the Hilton Garden Inn! TRIPADVISOR.COM USER
Very responsive and helpful during Covid-19
Mar 19th, 2020
We were a walk in reservation for that evening and the front desk was very helpful and accommodating as walk in guests. The breakfast was great, loved the choices and well worth the price! When coming back this way, we are more than likely going to stay here again! TRIPADVISOR.COM USER
Solid option on the go but nothing remarkable
Mar 2nd, 2020
Stayed here for one night on a weekend trip and enjoyed the hotel as well as the location. The hotel follows the typical Hilton garden inn style and is one of the nicer versions of that line I’ve stayed at. My room was quite large with plenty of open floor space should you have more than one person and look to stretch out. There’s a handy “mini-kitchen” and full sized desk in addition to the expected room features. Walls are a little thin and I heard those down the hall come and go but not much else. Breakfast looked decent enough for a business level chain but nothing I’d rush to pay for (it’s free for gold members but not for general stays), especially with a bunch of chain restaurants right around the block. The gym was similarly just fine but hardly impressive if you have a longer stay. Lobby is nice and it is handy to have a bar area though I didnt use it. Didn’t have a lot of interaction with the staff but when I did see them, they were friendly and on point. Five stars for them. All around nice place I’d use again but for the price and with other options, four stars all around. TRIPADVISOR.COM USER
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