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at the Hilton Garden Inn San Diego Old Town/SeaWorld Area- CA
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Theft while staying on the property
Oct 26th, 2020
I checked into the hotel on 24 Oct 2020, and parked my car in the secure basement garage at approximately 1730. The garage requires a room key to access and the entrance is blocked with a steel fence. I left my vehicle with my bike attached to the bike rack with a steel cable. Upon returning to my car in the morning my bike was gone - removed with a circular chain saw that was left by my vehicle. I notified the front desk and was told that this has happened in the past. This statement was later denied. I was told that the engineer would review the camera footage and get back with me late. A message from the engineer stated that there was no footage of the act and nothing showing anyone leaving with my bike. Given the circumstances, I do not believe that this was a opportunity theft. The vehicle was not visible to the outside. Either someone in the hotel got access to tools and cut my bike free or someone on the hotel staff played a part or helped to commit the act. I only come to the second conclusion because I have yet to receive a call from hotel management. Not that I believe myself to be that important - but a call to address the security issue. I am not 100% confident on the security of my belongings when I leave this hotel. TRIPADVISOR.COM USER
Torrance, CA Guests -
Sep 6th, 2020
Pro's: Covid standard applied, beautiful hotel, new/modern with luxury touch, room was clean/sanitized, quiet, frig/microwave . Staff was friendly, professional, central to freeways, restaurants and site seeing. Avoided daily $20 parking fee, park on street. Con's: Due to covid restaurant closed, no breakfast and room service. Worth coming back ! TRIPADVISOR.COM USER
Good location, good room, substandard amenities
Mar 14th, 2020
The hotel is right next to Old Town, and the room was spcious with a very finely appointed bathroom, but the amenities were extremely limited. 1) It was raining, and although it rains rarely in San Diego, there were no hotel provided umbrellas for the guests. Surely, that is not a great expense. 2) When I inquired about the internet, the guest services operator said that I could subscribe to the fastest and the charge would be removed from my bill. When I checked out, I saw the charge on the bill, but the desk clerk said, "No, we don't remove those charges." 3) I asked for 5:00 am wake up call with a 5:15 followup. The wakeup call came at 5:18. 4) There was no glassware in the room. Truly unusual for a good hotel. Only insulated coffee cups were in the room (not even rinse out glasses in the bathroom). When I asked at the desk, the desk clerk replied, "No, we don't have glassware, but I can give you coffeecups." I retrieved glasses from the bar. 5) The menu in the restaurant was quite minimal, certainly nothing in comparison with the restaurants nearby. 6) The snack area is not as well provisioned as comparable places, e.g. Marriott Courtyard. 7) I tried printing out some work on the computers reserved for guests. "No paper." There was only one clerk at the desk and a long line waiting to check in. The guard courteously went behind the desk and retrieved paper. I replaced the paper in the printer. I tried printing again: "No paper." Because the clerk was so busy and there was no one available to assist, I gave up. TRIPADVISOR.COM USER
Below average stay
Mar 11th, 2020
We stayed here one night. It was disappointing. At check-in, the front desk supervisor answered three phone calls, all from internal staff while “helping us”. While not a property specific problem, but rather Hilton as a whole, you can’t access Hilton Honours benefits when booking via a third party (American Express travel), even though status is part of amex platinum and centurion benefits. You would think Hilton would want to retain loyalty no matter how you book, consider travel bookings are plummeting amid the pandemic. When we walked to our room, while housekeeping were working in the hallway, it smelled of vomit. Also while pushing the luggage cart down the hall, the housekeeper looked at us from the other side of her cart, but didn’t make room by moving hers, and continued to stare at us as we moved her cart aside. The same dirty glasses and utensils sat in the corner of the hallway from the time we checked-in until we went to bed for the night (10+ hours). So unsanitary and unsightly. Our air conditioning was not working, we only discovered upon returning from dinner. The engineer came to reset the machine, and while polite, he stood on our bathroom counter and didn’t clean it off. All kinds of debris fell from the vent/door her opened in the ceiling all over our toiletry bag, counter, and toilet, again left for us to clean. Our rate included a drink and snack tray. The front desk said she had already advised housekeeping, but we still had to call an hour later for it. At checkout, there was one front desk staff person with three people in line to check in/out. Hilton needs to step up their service if they want to come out unscathed over the next few months. This property won’t do it for them. TRIPADVISOR.COM USER
Mar 10th, 2020
I was looked after so very well throughout my stay in this beautiful city. The staff, particularly Marina and Jeremy provided outstanding service. I would recommend the Hilton Garden Inn Old Town San Diego to anyone😊 TRIPADVISOR.COM USER
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