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at the Hilton Garden Inn San Francisco/Oakland Bay Bridge
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Nov 15th, 2020
I've stayed at better accommodations. The gentleman at the front desk was professional and polite. The room was spacious and clean. The view wasn't great see below. But the location is convenient for places to eat. It was just ok nothing special. TRIPADVISOR.COM USER
Had high hopes but will not stay here again
Oct 25th, 2020
The rooms were nice and clean. It has a great location. The problem was the staff. They were not informative or accommodating. They had my reservation wrong in their system and charged me a higher rate than what I was expecting. We were only one day off and they upped my rate. It was not my fault they had my reservation wrong by one day. I had several confirmation emails from them confirming my stay on the day I showed up and yet they still had it wrong in their system. Even if they had to up my rate, I was okay with this but they didn’t even say sorry for the inconvenience and they didn’t even comp anything. I wish they would have given me free parking or a free dinner but they did absolutely nothing. I am studying hospitality management and we learned about this in class the other day on how to accommodate guests even if it’s not directly the hotels fault. I will not stay here again. They almost ruined my trip. Do not stay here people. TRIPADVISOR.COM USER
Nice, quiet stay during pandemic!
Oct 25th, 2020
I stayed here for a solo weekend getaway. It was quiet and the bay view was wonderful; on a clear day, you see the bay bridge and San Francisco! The hotel restaurant isn’t operational due to COVID, so I ordered food from a nearby restaurant using Doordash one day. They leave your order with the front desk staff, who were all very friendly. I was able to just drive only 5-10 minutes to lots of stores and restaurants from Starbucks to Old Navy to PF Chang’s. There’s a really cool public market across from the Amtrak station with eateries from soul food to sushi. Then, there’s the outdoor mall that has chain stores and also original small businesses. The nearby marina has walking trails and a park. Overall, I really enjoyed my stay, despite the daily parking fee of $15. TRIPADVISOR.COM USER
Excellent 2 night stay
Oct 24th, 2020
I’ve stayed here a few times pre-COVID. They are following safe COVID policies. The awesome bar and restaurant are closed but I knew beforehand. Clean safe rooms and very nice front desk folks. Well done. TRIPADVISOR.COM USER
No water in the middle of pandemic!
Mar 15th, 2020
When we checked in there was no water! In the middle of a pandemic and NO WATER to wash your hands! When I checked in they make you sign at a POS terminal (everyone has to touch the pen), they had no Kleenex and NO HAND SANITIZER! If we didn’t have plans I would have just left. Finally when the water came on at 5pm it was freezing cold. We waited as long as we could (about 30 minutes) to take showers and no hot water. We had to take freezing cold showers before preparing for our night out. Then after returning to the room later that night and preparing for bed, finally there was hot water. Then we went to turn out the lights and go to bed and there is like a 1 inch gap under the door where the bright white lights from the hallway shined very brightly into the room. We were just done at that point. Had to stuff a full size towel under the door because the gap was so big. I was extremely disappointed in this Hilton experience. We will not stay here again. TRIPADVISOR.COM USER
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