Hilton Garden Inn South Bend

53995 Indiana State Route 933 | South Bend, IN 46637-3345  [SEE MAP]South Bend, IN  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 1

Stay away if you’re concerned with COVID safety

Dec 20th, 2020

This is the only hotel we’ve visited in 2020 where they don’t appear to care about safety. There are no plexiglass barriers at check-in desk, masks are VERY optional, and you get the sense that anyone concerned with safety is a nut. There are “masks are mandatory” signs posted, but that appears to be the extent to which they have gone for COVID spread mitigation. Hard to get good rest when it appears safety is not a priority. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

great value for the price

Aug 21st, 2020

Visiting SB I had a choice of several Hilton properties (Gold member, so I usually pick Hilton for short hotel stays vs. abnb for longer ones). Glad I chose this - reasonably priced in comparison, spacious room, convenience of mico and fridge, 'right sized' (I tend to be in and out; high floors are just a pain). Friendly staff, gave great tip for walking around in the evening right by campus of two schools - ND in particular is worth an extended walk through. Reasonably convenient (driving) to a large grocery store / shopping center. Only downside was breakfast - it's sit down now (nice enough) but normally I eat more food to take me through the next day of sights. Still, overall very pleased and if I return to SB as a way between Chicago and say, Hickory Corners, this would be a good stopping point. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Very comfortable and convenient

Aug 3rd, 2020

This was my first road trip during the pandemic, and I was uncertain what to expect. People were respectful and the hotel was very clean. I really appreciated being able to get dinner on site, and the food was very tasty (the beer was ice cold too!!!). Very easy access off the I80-90 Tollroad. My only caution is the shower floor...whatever the cleaning solution they are using...it makes the surface slick...like ice!!! Be careful. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Amazing Customer Service!!

Apr 3rd, 2020

We have stayed at this property numerous times and have always enjoyed our stay. Tonight, though, sealed the deal that we are loyal customers! I had booked tonight and thought I had cancelled, but apparently hadn't. Lee Ann just phoned to check in to see if we were still coming or had meant to cancel due to the Corona Virus scare. She could not have been more pleasant and cancelled our room with no issues. Thank you to Lee Ann! I wish there were more in customer service like you!! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

One of the worst hotel experiences we've had...

Mar 8th, 2020

Our stay this past weekend at the Hilton Garden Inn South Bend was one of the worst hotel experiences we've ever had. Between business travel, family travel, and our son playing travel hockey, we have stayed at more than our fair share of hotels. This one was unique. And, not in a good way. 1. Our team reserved a "block of ten rooms." This "block" was scattered throughout the hotel. Different halls and different floors. Sort of defeats the purpose of reserving a "block." 2. Our team received a "special rate" by reserving the previously mentioned "block." the "special rate" was $152.00 per night, plus applicable taxes. The friends and families of the team which stayed without the "special rate" received at rate of $99.00 per night, plus applicable taxes. Again, sort of defeats the purpose of reserving a "block." 3. From previous experience, if you leave your towel on the floor, you are requesting new towels when housekeeping refreshes your room. When we returned to our room, beds were made, but toiletry products were not refreshed and our towels were still on the floor. Apparently, additional toiletries and fresh towels are upon request only. 4. The hotels security person sat in the widow sill at the end of the hallway and would not allow children or adults to mingle or communicate in the common hall area. This is absolutely absurd! The common areas are the appropriate area to have general conversation. The private rooms are the appropriate area to have time to yourself to relax. When the children and adults were informed that they were not allowed to mingle and communicate in the common hall area, they moved into a private room. Immediately following the hotels security knocked on the door of the private room and informed the children and adults that they had to either disperse of they would be asked to leave. Again, this is absurd! They immediately dispersed with three of the families going to the front desk. At the front desk, they had a conversation with the employee at the desk which informed them, there are not posted quiet times, she could not offer them a refund for the night if they left and that they would need to speak to the manager in the morning. The next morning, it was discovered that the manager with who we needed to speak with was there, and present in the employee area behind the front deck the previous night. We will not be staying at the Hilton Garden Inn South Bend, and possibly any Hilton Garden Inn, after this horrible experience. And, I would highly recommend staying somewhere else. TRIPADVISOR.COM USER 

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