Hilton Garden Inn South Bend

53995 Indiana State Route 933 | South Bend, IN 46637-3345  [SEE MAP]South Bend, IN  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Quick Visit to SBN

Jan 26th, 2020

I was visiting St Joseph Energy Center and stayed at this Hilton Garden Inn. Kayla at the front desk was a bright face when I arrived at 12:00 am after a long day of work and travel. The room was a typical Hilton Garden Inn double queen. Breakfast was tasty and the service was great. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Accommodations for a wedding

Jan 6th, 2020

Hilton did a wonderful job of accommodating our family and friends for the wedding of our son. The Rooms were wonderful and staff very helpful. Even though there was construction within the building as a guest it was barely noticable. The Gillespie Center was a fabulous place to hold a wedding. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Disappointing stay

Dec 15th, 2019

We traveled to South Bend for a hockey showcase weekend with our AAA team. We booked the HGI in South Bend for the price and convenience to the hockey rinks we were playing at. We have started at HGIs previously including one in Mishawaka not but 10 minutes away. At first all was well. We came in late in the evening and checked in. There was a sign which alerted us to the construction work being done inside. The hours were posted as 8-5pm. Ok. No big deal. The checkin was quick and painless and we went to the room. The room itself was ok, nothing special. We were placed at the edge of the construction area which we had to deal with due to our block of rooms. We immediately noticed the leaking tub faucet. Tried to turn it off but to no success. It continued leaking solidly all night. The next issue was our bed. It was by far one of the worst ones i had the displeasure of trying to sleep on. It was like sleeping in a taco shell. The pillows were worthless as well. They were basically flat and retained no shape whatsoever. I had to use 2 just to keep my head at a reasonable level. Next, came the wake up at 6:45 due to construction starting. Mind you, the sign said 8am. We reported the shower faucet and construction time to the front desk and they wrote it down on a list which looked to be extensive. After our day out we returned and the room was made up as expected. The faucet was seemingly fixed so ok. That night we had to deal with the same bed again so no bonus there. Then at 6:00 am we hear scraping at the wall behind us. Once again construction had started far too early and definitely not within the time frame specified. After dealing with that our shower which we thought was fixed once again started leaking profusely. We gave up at this point and dealt with it. We let the front desk know how disappointed we were with the stay and just got the standard "we'll let the manager know" line. We expressed that we wouldn't stay there again and got a half- hearted "sorry". I would not recommend this HGI based on the experience we had and I think the management needs to rethink their policy when it comes to booking rooms next to construction zones and definitely need to evaluate the contractors they use. I am a Hilton Honors member too which would make me think that they would care a bit more about the experience we had but in this case they didn't seem to care too much. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Notre dame college visit

Dec 9th, 2019

This is a very nice hotel only minutes away from campus. Rooms were spacious and comfortable. Front desk hostess was very nice and was helpful in finding a place to eat at a late hour. We would stay here again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Nice Hotel

Dec 3rd, 2019

Very nice facility. My niece had her wedding reception at this location and having a room in the same complex was excellent. Breakfast buffet was excellent also. Would definantely recommend and probably stay here again. TRIPADVISOR.COM USER 

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