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at the Hilton Garden Inn South Padre Island Beachfront
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We do not have deals for this hotel.
Poor service. Young & unexperienced concierge.
Aug 10th, 2020
Many rooms still had seals on doors, we got one with half view of bay & roof on 4th floor. Smelled musty, sprayed my own disinfectant & used disinfectant wipes all over. Air conditioner not controllable. Reported to Maintenance, had to take off of auto in order for it to cool. Friday night had drunken disturbance yelling loud & throwing things around next door from 11pm till early am hours. I did not report, afraid of retaliation. Checked out around 8am and of 15 carts none were available. According to the unexperienced manager on duty, they were all being used. Every word she gave for complaints were excuses not action. I suggested she could have had some one help my husband with all the heavy bags. This USED to be my favorite place to stay, but in the past years it has been declining in Service & Quality. TRIPADVISOR.COM USER
Aug 3rd, 2020
Had a lovely time and well needed break from our hometown atm. The hotel was well set up for Covid, clean & all staff wearing masks. There was no room cleaning, I suppose due to Covid, this wasn’t a problem as if we ran out of anything then I just called reception and whatever we needed was hanging on the door for us. The majority of the staff were lovely & friendly and patient considering 1 - I was wearing a mask & 2 - I’m English so had to speak slowly/carefully haha there was one young woman on reception who was very short/rude with me but she wasn’t worth complaining about, it said more about her than me. Room was lovely & clean, my only moan is that the fridge was ridiculously noisy. Location - AWESOME, just what we needed, loved waking up & sitting on the balcony watching the sun come up ❤️❤️ the pool was lovely, busy each day up until midnight sometimes after, not a problem tho as at the moment I suppose people can’t really get out & about or aren’t comfortable doing so and it was lovely seeing people having fun during this weird time! TRIPADVISOR.COM USER
Clean Clean Clean, Awesome pool with bar, walkway to beach with deck and chairs
Jul 30th, 2020
I have stayed at this Hilton twice In the last 2 months, Yes during COVID. The hotel followed all protocols. Everyone was friendly The hotel was super clean. The pool is large. They have an outdoor bar. The walkway goes directly to the beach without having to walk on the hot sand the whole way and they have a huge huge deck near the beach with tons of lounge chairs. The property is closer to what i refer to as the quieter end of the island but in reality, is no more than 2miles from the main shopping and dining areas. TRIPADVISOR.COM USER
Roach infested room and guests do not wear masks.
Jul 29th, 2020
Do not stay at this hotel. Guests do not wear masks and hotel room was infested with roaches. We saw roaches on the wall, floor and in the nightstand. We even saw a roach inside the phone and a spider in the bed sheets. We also noticed many guests walking around the lobby and hallways without masks and we even saw one guest walking around the the lobby without shoes and a mask. If you are worried about catching COVID-19 do not stay here. Very unsafe because too many guests do not wear masks. Please do not bring your family here. TRIPADVISOR.COM USER
Jul 25th, 2020
Our first trip to SPI. From the minute we walked in our room everything was great. We had wonderful views. No filter needed. We’ve been to beaches a lot of places but this is one of our new favorites. We loved the restaurant inside made it great during the COVID-19 pandemic. Also the tacos on the beach was excellent. The pool is huge. Unlike most hotels on the beach I’ve been to there is no beach service. So for two beach chair and umbrella it’s a extra $30. Next time we will bring our own chairs. But it wasn’t a big deal just wasn’t used to that. The beach is nice and clean also. We had a great time and will be back soon! TRIPADVISOR.COM USER
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