Hilton Garden Inn Springfield

3100 S Dirksen Pkwy | Springfield, IL 62703-4503  [SEE MAP]Springfield, IL  [SEE ADDRESS]
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Courtesy of Hilton Garden Inn Springfield

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Guest Reviews

TripAdvisor Traveler Rating 5

Amazing staff, delicious food, clean rooms

Jan 21st, 2020

The staff here is the BEST! You are treated with the best customer service the moment you walk in and A Aron, Raven or one of the other front desk employees greet you right away! If you are dining in dinner is a MUST! Chef Percy can cook a steak like no other, I had it two days in a row! And Carrie the waitress is on point! She knew my name and remembered the things I liked! If you’re lucky Carrie will be your waitress! Everyone at this hotel is great! The rooms are clean and comfortable and you will not be disappointed in your stay here!! Great job Team Hilton you are the best!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

One-night couple’s stay was needed

Dec 31st, 2019

My husband and I stayed for a night in the whirlpool suite and enjoyed ourselves. The staff was friendly and the room was comfortable. It was a quicker drive than I thought it would be to the Amtrak train station, but it was further from the mall than I had considered. I was disappointed, however, to find a burn mark on our comforter. It scared me at first; I thought it was a bug. Lol Overall, we had a good time and will likely return as I’m a Hilton Honors member. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

1 night stay

Dec 21st, 2019

Liked the digital check in and check out, as well as digital key. Room itself was dissatisfying. Tv and tv service extremely outdated. Mattress was old, worn in, and did not support us well at all. It sunk it like a memory foam but then never went back to normal. Bathroom was out dated, air vent full of dusk, grime, and potentially mold. Shower curtain was old, full of mildew and grime. Tub was full of cracks, and covered up grime spots. What they provided as “Amenities“ Was minimalistic. Two plastic cups, 3 rags, two towels, and a shampoo and conditioner that appeared to have been reused. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great Stay

Dec 15th, 2019

Very nice staff, clean room I like a little softer bed but it wasn’t a problem. The digital key was a nice touch. The breakfast was very nice chewy and crunchy bacon which was thoughtful. Nice selection of snacks and drinks. The complementary water in the rooms was nice. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Family get together

Dec 13th, 2019

Great location. Property is clean and well maintained. Breakfast was excellent with available to order eggs! They even had corned beef hash! Rooms were clean and amenities were good. The staff were friendly, courteous, and helpful! Excellent staff! We had a large group (100) and the buffets, bar, waiters were all above parr! Thanks to the management and staff! TRIPADVISOR.COM USER 

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