Hilton Garden Inn St. Augustine Beach

401 A1a Beach Blvd | St. Augustine, FL 32080-7949  [SEE MAP]St. Augustine, FL  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 3

Disappointed...won't go to Hilton Gdns anymore

Sep 25th, 2020

Yes, we know there is a pandemic...but NO one was in the lobby most of the time! I've never seen a place so understaffed! The entire lobby was taped off...i get social distancing..but this was ridiculous...the room was nice and clean...but didn't like that the lobby was like a ghost town...and that we had to call HELLO to get help at the front desk... TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Wonderful Service

Sep 20th, 2020

We got into St Augustine around 7:30pm on a Friday night. We needed 2 rooms for 1 night, until we could get into our rental condo. Christina was at the front desk & was absolutely wonderful! She was very friendly, professional & helpful. Both our rooms were very nice & comfortable. I would certainly recommend staying at this hotel. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Very clean!!

Sep 17th, 2020

Stopped in at the last minute and got an amazing rate for a last minute reservation. They were not sold out and were very accommodating. The room and bathroom were spotless. Very clean! Due to COVID-19 they were not serving breakfast, but coffee and snacks were available. They also did not clean our room but not sure if that’s due to Covid or just an oversight. Wasn’t a big deal for us since we just stayed two nights. Overall the hotel was extremely clean, large rooms, and comfortable. And across the street from the beach and walking distance from excellent restaurants. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great Location

Aug 8th, 2020

Located across the street from a great beach, lots of fun places to eat an easy walk away. Be sure to grab one of the orange flags when you cross the beach. Nice staff. No in room cleaning during stay due to COVID but everything in the neighborhood was open. The ice-cream shop across the street one block down is worth the wait. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Worst Hilton hotel yet

Jul 30th, 2020

First we weren't told that the room wouldn't be service for the 2 days we were there due to covid. When the 4 of us arrived there wasn't even enough towels and washcloths to get us through 1 day! The room had a strange odor that lingered through the night. The bathroom door made a terrible sound and the lock was missing. No vent in the bathroom so if 2 people showered back to back it was a dripping mess. Apparently they must have had a leak in the upper floor bathroom because our bathroom ceiling was a mess! This hotel needs a complete redo. Also no bagged breakfast. We even got those during Covid at the 2 Hampton Inns we stopped at. TRIPADVISOR.COM USER 

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