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at the Hilton Garden Inn Tallahassee Central
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Feb 19th, 2021
First pulled up and both garbage cans were overflowing. It was not early. It was 3pm. Once inside they said they didn't have room i reserved so they said they would upgrade me to suite. Ok until i reached room and it was an ada room. No upgrade and no suite. They them said thats all they had. I then demanded my money back left and went to Marriott TRIPADVISOR.COM USER
Best service I’ve had
Feb 7th, 2021
I travel to Tally a lot and decided I would switch up my normal hotel stay, The hotel itself is close to everything clean lobby and room was nice. The real hero was the front desk. Jessica was there when I walked in with a great smile pleasant and conversational. She appeared to be training someone but both stopped what they were doing to engage me as checked in. The other lady there suggested a great restaurant in walking distance that didn’t disappoint. Upon checking out I left as normal only to realize when I got home some 10 hours later I had left some very expensive shoes in the room. I called the hotel once again greeted by Jessica who said she didn’t see anything but would look to ensure they were recovered. I didn’t hear back and assumed they were gone and I wouldn’t have follow up. I was VERY wrong Jessica called and left a voicemail to let me know they had the shoes. When I went to pick them up she greeted me again and flashed that smile. She apologized and said she didnt want to call back as it was late the previous night or until she had answers and promptly got the item. Say what you will but customer service like that is few and far between. This will most definitely be where I stay in all my future travel to Tallahassee. Thank you again! TRIPADVISOR.COM USER
FILTHY. WORST EVER HILTON HOTEL.
Jan 10th, 2021
This is by far the worst Hilton hotel I’ve stayed in. It is FILTHY, MOLDY and RANDOM HAIR in BATHROOM and throughout room—DISGUSTINGLY FILTHY, MOLDY and UNCOMFORTABLE. See for yourself—STAY SOMEWHERE, ANYWHERE ELSE. This hotel is HORRIFICALLY UNCLEAN! Extremely dim lighting, microwave missing the glass plate, dirty disposable fork left in room from prior guest or housekeeper and no trash bags—the list goes on & on. The ONLY nice thing about this hotel was Charles—bless his kind, hospitable heart. NOTE: I have 15+ pictures, but can only add 10... so there’s that! TRIPADVISOR.COM USER
1 night stay
Dec 13th, 2020
Great stay as usual. Front desk very polite and professional. Rooms clean and comfortable. Frig and microwave in rooms. COVID precautions in place. Bagged breakfast. Felt very safe and would recommend to anyone. Also this was are 2 stay here. TRIPADVISOR.COM USER
Do not stay here!
Nov 6th, 2020
This is the worst experience I have ever had at a hotel or motel. Hilton should let this property go or close it down. There were bugs, dirty floors, stained carpet, scuffed doors and walls. After two nights in finding bugs I requested housekeeping. They gave us sheets and said they would come back later. They did not. Trash was piled up, no tissues, no clean towels, unmade beds and floors not vacuumed. That was housekeeping?? Front desk person on check-in had no mask. I am not one to complain, but have been a Hilton customer for years. This is unacceptable. I am sorry I could only post 10 pictures. There are more. TRIPADVISOR.COM USER
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