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at the Hilton Garden Inn Tampa Airport Westshore
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Silvana is AMAZING
Jul 20th, 2020
Silvana was more than accommodating she went over and beyond for us! We were looking for the perfect place to stay, drove around aimlessly, exhausted, and hungry.... We pulled into The Hilton Garden Inn not sure what to expect the woman at the front desk (Silvana) was more than accommodating and made a perfect end to a long day for me and my husband! We give this experience 5 Stars! Thank you so much!!!!! TRIPADVISOR.COM USER
Awesome Service and Great staff
Jun 24th, 2020
I dont know where to begin...my check in was flawless with Steve. I had an early interview and he made sure I was given speedy service to make it there in a timely manner. Silvana was simply delightful. There was no request to big or small that she did not handle in a timely manner.She was funny and personable. All around great service. TRIPADVISOR.COM USER
Worst hotel stay ever! Should not be called Hilton
Mar 11th, 2020
Terrible management and it gets worse from there! We booked 3 Kings and were given Queen rooms without being told. After getting to our room we went back down and told them about this and the Assistant Manager said that since we wanted rooms on the same floor he put us in Queens. Then the Manager came from the back and said that since we booked via third-party, we do not get to choose which rooms we get to be in (even though we selected the room-type online). After being vocal enough where the guests behind us heard our dilemma, the manager decided to accommodate us with the rooms we booked. Before we could walk away with our new keys we heard 2 separate guests complain that they either did not get housekeeping or that housekeeping did a poor job. That was a sign of things to come. The next morning when I tried to shower the water was dangerously hot. Even on the coldest setting I could not stand under the shower without being burned. So I took my shower for the next two morning getting in and out of the water so that I would not get burned. To no surprise, we did not get housekeeping service. When we informed the front desk, we were very rudely told that we probably had our "Do not disturb" sign on the door. We did not.. Eventually our room was cleaned at 6pm.. I will never stay at a Hilton again. For such a high price you are much better staying at a Marriott where you will actually get what you pay for. They didn't even have a microwave in the rooms. There was one community microwave in the hallway that everyone shared. Bad management, staff, housekeeping, amenities, shower, dirty towels, etc. This place was a nightmare. I stayed at a Comfort Inn before that blew this place out of the water. I am so unhappy with my stay its absolutely unbelievable! OH BTW, this was a business trip and I was in charge of booking the rooms. I was deeply ashamed at where I led my business partners. TRIPADVISOR.COM USER
Comfortable Room but Noisy
Mar 8th, 2020
The hotel is very nice, updated and comfortable. It's convenient with a shuttle that runs to the airport. I found this to be very helpful. The rooms are nicely appointed and updated. However, the shower toiletries needed to be filled and weren't so I had no shower gel. Not a big deal, but a misstep. In addition, my room was noisy as hell my last night. The A/C motor must be in the bathroom and the sound made it hard to sleep. The breakfast buffet was good, but the restaurant is a bit over priced in comparison to the establishments nearby. Service and staff were great and very helpful. TRIPADVISOR.COM USER
Mar 6th, 2020
We have stayed here before and always are pleased with our visits. The location works well for us as it is only 5 minutes from the airport Free parking is also a plus, as is our Hilton Honors perks. This location is also only6-8 minutes from the International Mall, which has the best shopping in the area. We never hear plane noise, especially being so close to the airport. We highly recommend this hotel and plan to be back soon. TRIPADVISOR.COM USER
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