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at the Hilton Garden Inn West Des Moines
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Appalled at the lack of COVID-19 compliance!
Aug 30th, 2020
I'm sure this is a nice Hilton if it weren't for COVID, but I couldn't get over the lack of enforcement of safety protocols for the reduction of the spread of this stupid virus. There was absolutely no enforcement of mask wearing for guests (this only works if everyone wears a mask!), very few signs asking guests to wear a mask, no signs telling people not to enter an elevator if other people were already in it, a breakfast buffet where people could help themselves - touching all of the serving utensils and no mask wearing at the buffet, the list goes on and on. I get it that different states have different rules, but ALL of the Hiltons should be following the same rules and trying to enforce them. NOT OK!!! :( TRIPADVISOR.COM USER
No compliance with COVID-19 social distancing
Aug 23rd, 2020
The Hilton claims to enforce social distancing and mask wearing during the pandemic but this is simply not true. When we arrived there was a huge conference hall with over a hundred people packed in, chairs were maybe 6 inches apart and that’s being generous. The hallways outside the conference hall had vendor tables so you had to walk past people not wearing masks and not social distancing even if you weren’t going into the conference room. This was so disappointing and I frankly couldn’t believe that Hilton would allow one of its hotels to host a conference during a pandemic. Additionally, the front desk staff member was on her phone and was not quick to offer service. I had to get her attention to check us in. The only good part of our stay was the bartender, Muhamed. He was very friendly and courteous, made us feel welcome and was clearly a hard and dedicated worker. We won’t be visiting Hilton hotels in the future. TRIPADVISOR.COM USER
Disappointed in this Hilton Garden Inn
Jul 12th, 2020
I’m not sure how a major chain hotel in a relatively large city is able to operate without some basic Covid protections in place. My family of 4 stayed here for 4 nights. Only twice did I see a front desk employee wearing a mask. There is no partition at the front desk either, which is pretty much standard at most businesses now. They’re still serving a buffet breakfast in the lobby (which costs extra $)...huh?? So all of that seems to be okay, but when I asked why housekeeping hadn’t come to my room after the first day, I was told there’s no housekeeping due to Covid. So employees with no masks, a breakfast buffet In the lobby, and an open pool is fine...but having someone come to my room to take the trash and leave new towels is too risky? We just stayed at a HGI in Midwest City, OK two weeks ago and it was soooo much better than this one. By the end of our stay we had overflowing trash and 4 days’ worth of dirty towels shoved in the closet. Rooms here are big, but outdated. Doors don’t close all the way and the tub faucet is separating from wall. They only have 2 washers/dryers to accommodate the entire 4-story hotel and one of the dryers didn’t even dry - at all. This hotel is not up to the usual HGI standard. Great area of the city with lots of shopping and restaurants around, but I would pick one of the many other nearby hotels. TRIPADVISOR.COM USER
Please read all, specially for BIPOC
Jul 10th, 2020
Coming from Massachusetts and driving a cross country was a culture shock of itself, and during COVID it has been even more anxiety-provoking. However, in no one of the places I stated during this road trip did I feel most discriminated against. The front desk person did not greet me, she did not look at my face when ask about parking she said 'around back' although I was driving a moving truck to wish I had mentioned to her. The thing about these interactions, in a place one is to feel safe for a night is that you get really scared what might this person do. This prejudice people migth dislike you that much for your being that you are a concern for even your safety. When asked about mask regulations in her area, she actually looks up at me and said not yet, as she was not wearing a mask. The room as always was clean and comfortable but will be weary if you are a person of color. TRIPADVISOR.COM USER
Wonderful experience overall
Jun 23rd, 2020
Had a great experience from check-in to check out. Erim at the front desk greeted me with a warm welcome, was able to recommend dinner locations as well as going above and beyond by researching local coffee shops where I could grab a quick breakfast the morning of checkout since there was no breakfast available. Room and facilities were clean and bed was comfortable. TRIPADVISOR.COM USER
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