Hilton Hawaiian Village Waikiki Beach Resort

2005 Kalia Road | Honolulu, HI 96815  [SEE MAP]Honolulu, HI  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 2

Really disappointing service from Hilton

Jul 15th, 2019

We are fortunate enough to be Diamond members of Hilton, but this frankly means nothing at this hotel. The location is great, based between the mall and the main strip, the facilities are fine, however that is the end of the good stuff. The communication prior to our trip was terrible (the hotel just doesn't respond to emails very well, if at all), the check in was a mess (we ended up having to wait till 9pm for one of our rooms), they also incorrectly billed me too much twice and then even charged me for beach towels (even though we had left the cards in the room at the instruction of the front desk). All of the billing errors were sorted out, however it was a mess. The staff at the front desk are all good, but the management should be ashamed of the service. I can only think that the hotel is so full/profitable that they simply don't care about their customers. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Hotel need to upgraded Hilton Honor Members STAY AWAY

Jul 15th, 2019

We decided to book 5 rooms for a family reunion and our stay was okay the hotel has a lot of wear on it and the hotel is very busy so the service is slow. The location is great but just be prepared for the service. As a diamond member they said they dont offer 4pm check out unless you pay $175 doesn’t matter about availability 3 front desk agents told me this which is ridiculous and Hilton shouldn’t allow this policy. They only offer $20 of breakfast but with the prices of food that is not even 1/2 a meal. This is not the kind of benefits a Hilton Honor member expects so I would find another hilton hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Would be an easy 5/5 if reception staff & social media exchanges were as pristine as everything else at this resort!

Jul 15th, 2019

Location, room, & housekeeper was excellent! Check-in desk staff & text responses from Hilton reps that they initiate to guests need a LOT of work!! For business travelers their check-out invoice is confusing...4 separate taxes PER DAY with no distinction btwn any. Translation, claim for reimbusement will immediately be rejected by corporate travel auditors until details ie. differences are provided. Easily cleared up by a call but can be avoided altogether if they'd just detail the itemization appropriately, ie. city tax, resort tax etc. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amazing Resort!

Jul 15th, 2019

LOCATION: This massive hotel - it is eight separate towers - is located in the heart of Waikiki along the beach. GETTING THERE: The hotel is about 20 miles from Daniel Inouye International Airport, and driving directions can be found on the hotel website. Although my wife and I did not drive to the Hawaiian Village, parking is $43/day or $50/day for valet service. There are two companies that have contracts with the hotel to provide shuttle service: Speedi Shuttle and Charley’s Taxi. I would recommend using Charley’s Taxi. My wife and I took Speedi Shuttle to the hotel. Our plane had arrived late, and while we had a nice greeting from the person who met us (including giving us each a lei), the fact that this is a shared service meant we had to wait for 10 minutes for another couple to arrive. (They never showed.) Charley’s Taxi, which we took back to the airport, is not shared. Furthermore, there was a price difference, albeit a small one: $32 flat rate for Speedi Shuttle for my wife and me; $29 flat rate for Charley’s Taxi. STAFF: To stay the staff here is amazing would be an understatement. Everyone was incredibly helpful. I cannot say enough about Lorry, Jackie, and Rowel, who assisted us with our rooms and our checkout. The concierge in the Ail’l building gave us all kinds of information about the area. How housekeeping is able to keep the buildings spotless with so many people tracking water or sand around is a testament to their hard work. I think it also important to recognize the groundskeeping staff, who maintain acres of beautiful plants and water features. ROOMS: The rooms are what one would expect from a Hilton resort, meaning they are wonderful. On our first night, my wife and I stayed in the Tapa building. Our room had two double beds, flat-screen TV, desk, large shower, and a mini-fridge. We also got a partial view of the beach. Because of our status with Hilton Honors, we were moved for our second and third nights to the Ail’l building, which appears to be newer. The room was more modern looking than that in the Tapa building, and we had a full view of the beach. FACILITIES: Where to begin? This hotel has several pools and at least two fitness centers, one of which is open 24 hours. (The Ail’l building has its own pool and fitness room.) The beach is next to the hotel. There are daily classes that include yoga, aerobics, and ukelele lessons, among other activities; twice a week there are movie nights, and every Friday there is a fireworks show. Additionally, the hotel offers (for a fee) a luau five days a week, or one can take (again, for a fee) a ride on a submarine. (For activities, see the schedule that is available in your room, or get a copy from the concierge.) The village offers about 90 restaurants, eateries, and shops. Simply put, there is a lot to do. INTERNET ACCESS: Internet in the rooms is free. THE AREA: Waikiki offers numerous places to shop and eat. The Hilton Village is within walking distance of Kalakaua Avenue, where one can find a large array of high-end shops and all kinds of restaurants. Also within walking distance is the Honolulu Zoo. NOTE: The hotel charges a $40 resort fee each night, which covers such amenities as internet, the movie nights, and the daily classes. This was my first time visiting Hawaii and my wife's second. We were unable to stay longer because of my work, but suffice it to say that we intend to return to Hawaii, and to stay once again at the Hilton Hawaiian Village. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Can't imagine a better place to stay

Jul 15th, 2019

We loved almost everything about our stay. Unlike some reviews posted, our check-in was almost seamless. Oh the person working could have been a bit more friendly, but she was efficient and took care of our needs. She gave us a map of the large property and explained how best to reach our room in the Diamond Head Tower. I might mention here that there were multiple elevators for this tower and our wait times throughout our three day pre-cruise stay were never lengthy. Our room was spacious, clean, and we had a great view of the resort and beach from our balcony; we watched the 4th of July fireworks from it! We were happy with all of our dining choices in the resort. We ate at four different spots. We found all of the shops/stores to be well-stocked and to have friendly employees. The beach is clean and towels readily available. The view of famed Diamond Head is unbeatable as one enjoys a nice swim. The lagoon is unique and attractive. We booked 2 tours working with Amy Wu at the Tours/Activities desk. She was great! We were pleased with her friendly demeanor, knowledge, and efficiency. IF we ever return to Hawaii we will probably stay here again. TRIPADVISOR.COM USER