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at the Hilton Head Island Beach & Tennis Resort
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Fall Hilton Head Island vacation
Oct 13th, 2020
Stayed at Hilton Head Island Beach & Tennis Resort for the second year in a row. Stayed in a 4th floor unit with an ocean view. The view was better than last year as the ground floor ocean front view was mostly looking at the dunes. Facilities and grounds are always clean and the service is great! Plan on going back next year. TRIPADVISOR.COM USER
Great location, but beware of hidden fees
Oct 2nd, 2020
The resort was beautiful, the location was excellent and close to the beach. The room was clean and exactly how advertised. I have a few complaints though that are bad enough that I won't be back. The first is the hidden fees, which in my opinion, should be included in the price of the room. I was charged a $100 cleaning fee and $25 parking fee. I was not told of these fees beforehand, and I had closely read the small print because I have had this issue before. Second, the tv didn't work. When I called the office to see if someone could come and help me I was told that there was no one on staff to help and the lady at the desk didn't know how to help me. Third, I booked an ocean view villa, but my room was on the opposite side of the building from the ocean and I only had a view of the parking lot. I understand that these are privately owned villas, but I can't imagine that there is no maintenance crew on site to help with mechanical issues. And I would expect an ocean view villa to at least face the same direction as the ocean. I called the first night, and no one followed up later to see if my issue had been resolved, or to tell me that the owner had been contacted. TRIPADVISOR.COM USER
Nice getaway on the island
Sep 30th, 2020
The location is very convenient, easy to get too, on the beach . Overall it is a great family or couples resort. All units are privately owned rented to the public. Generally there are two options of accommodations one and two bedroom units. We have stayed in both one and two bedroom units The one bedroom is comfortable for two people but no more. It feels more like a studio apt.The two bedroom is more spacious but closet space is limited. We would recommend the two bedroom units. Although we are very positive of the resort in general the only downside is that you have to use a public laundry room . There are no laundry facilities available within the units.On site facilities includes a restaurant, spacious out side/ great bar and most important a short walk to the beach. TRIPADVISOR.COM USER
Pure kindness and professional
Sep 16th, 2020
I had an anniversary 2 wkends ago. My husband and I had left a valuable item behind. I called the resort and a wonderful woman named Sarah helped us. She called us back within the hour and return our item in the mail for us. Such caring! I love her amazing spirit. She made me want to come back once more just to enjoy another trip. I'm glad that if we forget something, they're able to return it back. I really appreciate the honesty!! I hope Sarah sees this. She was and still is a delight!! TRIPADVISOR.COM USER
Resort awesome..condo ok
Sep 7th, 2020
The resort is awesome. Loved how close the beach was and the pool was big enough to feel pretty safe during this time. We rode out a rain storm on the beach yesterday and that was cool. We went to Coconutz every night and loved it. Happy hour from 4 to 7. Wings awesome!!! Last night finally had the pizza and boy was that thing good. Husband loved playing pool. The condo--- this one was ok, but not great. It needs new patio furniture and ceiling fan as they are all rusted. The bed is so hard. I was going to use the mattress pad but it had black hairs all over it and being Covid time I couldn't trust it. The bed is also being leveled by a book under it. It is nicely decorated. It is a nice little condo for two people. Great stock of utensils and other things. I will be back, but will stay in a different condo. TRIPADVISOR.COM USER
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