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at the Hilton Head Island Beach & Tennis Resort
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Pure kindness and professional
Sep 16th, 2020
I had an anniversary 2 wkends ago. My husband and I had left a valuable item behind. I called the resort and a wonderful woman named Sarah helped us. She called us back within the hour and return our item in the mail for us. Such caring! I love her amazing spirit. She made me want to come back once more just to enjoy another trip. I'm glad that if we forget something, they're able to return it back. I really appreciate the honesty!! I hope Sarah sees this. She was and still is a delight!! TRIPADVISOR.COM USER
Resort awesome..condo ok
Sep 7th, 2020
The resort is awesome. Loved how close the beach was and the pool was big enough to feel pretty safe during this time. We rode out a rain storm on the beach yesterday and that was cool. We went to Coconutz every night and loved it. Happy hour from 4 to 7. Wings awesome!!! Last night finally had the pizza and boy was that thing good. Husband loved playing pool. The condo--- this one was ok, but not great. It needs new patio furniture and ceiling fan as they are all rusted. The bed is so hard. I was going to use the mattress pad but it had black hairs all over it and being Covid time I couldn't trust it. The bed is also being leveled by a book under it. It is nicely decorated. It is a nice little condo for two people. Great stock of utensils and other things. I will be back, but will stay in a different condo. TRIPADVISOR.COM USER
Condo A332 Was Amazing!
Aug 23rd, 2020
I highly recommend staying in A332. I assume it has been recently renovated because everything was perfect and beautiful. The bed and pullout couch were very comfortable. The condo was spacious, the balcony furniture was awesome, and the walk in shower was gorgeous; everything was also very clean. We also loved the resort. We felt safe while there and the grounds were well kept. Also, the proximity to the beach was great, just a short walk. We hope to stay here again soon. TRIPADVISOR.COM USER
Jul 24th, 2020
We stayed in a 2 BR condo on Admiral’s Row. The location is very nice. Easy beach access. We had a partial ocean view which was still plenty of ocean and nice. The view at night was fantastic. Parking was a bit challenging. The lots are designed strangely. Access to the building is odd too. There are elevators but it is hard to figure out exactly where to enter. As for the condo, we have stayed at other condos and the pros and cons are pretty standard of other condos. Having a kitchen is nice. We always pre-wash everything we are going to use as we don’t know what is clean and what isn’t. As far as other cleanliness issues, it appeared to be mostly clean-ish when we got in. Someone’s used toothpaste was still on the floor as well as a bungee cord but it looked like clean sheets and towels. Showers were a little less clean and I honestly expected extra cleaning efforts due to COVID-19. On site restaurants were average. Gators Pizza was just ok. Same with coconuts. The pool was PACKED. No social distancing there. Why use a pool when the ocean is right there though? I did like that security limited access to the parking lots. The security folks were friendly as were the front desk folks. Typical condo maintenance issues. The AC worked great but I have no idea how as the air filter didn’t look like it had been changed in years. There was a fire extinguisher on the utility room that was last inspected in 1994 according to the tag. One of the sink stoppers was busted. Some light bulbs were out. The kitchen ceiling fan didn’t work right. Three way switches were wired in series. Second bedroom door handle was on backwards (could lock from the outside!). Sliding doors stuck like crazy and the screens on them had holes in them. A lot of basic maintenance that really should be kept up with before someone checks in. How hard is it to check the light bulbs before someone checks in or change a furnace filter regularly? This sadly seems pretty standard at a lot of vacation rental condos. Overall, it was a nice stay. There are very few 2 BR condos on the beach so you take the good with the not so good. TRIPADVISOR.COM USER
Smoking on balconies makes this a never go back!
Jul 18th, 2020
We have been enjoying HHIBT for several years. We love most everything about it. We always thought the property was non smoking - we have read that ! Today, while on our balcony relaxing after a day at the beach, we were overwhelmed with smoke. I called the front desk and their response was "Smoking is allowed on the balconies." News to us!~ We will not be back until that is fixed. We will put our money with properties that care about their customers' health. TRIPADVISOR.COM USER
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