Hilton Head Marriott Resort & Spa

1 Hotel Cir | Hilton Head Island, SC 29928-5146  [SEE MAP]Hilton Head Island, SC  [SEE ADDRESS]
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Courtesy of Hilton Head Marriott Resort & Spa

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at the Hilton Head Marriott Resort & Spa

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Guest Reviews

TripAdvisor Traveler Rating 5

Great First Visit

Jul 19th, 2019

My partner and I stayed here in mid July for a vacation. I read these reviews after making our reservations and was a bit skeptical. Any concerns that I may have had were quickly erased. Yes this property is older, but it’s well maintained. It was one of the first resorts on the island. Our room was clean and spacious. The bathrooms could use an exhaust fan otherwise it was great with a very comfortable bed. The entire staff make you feel welcome during your entire stay. Almost everyone we encountered asked if we were enjoying our stay and offered for us to let them know if we needed anything. The breakfast buffet was fresh with plenty of choices. The poolside outdoor restaurant, Ocean Blu, is a great place to grab a quick lunch while enjoying the beach or pool. There’s plenty of servers by the pool who will make sure you’re taken care of with food and drinks. The indoor restaurant, Blue, has a great selection. You can get a bourbon flight with the choice of 3 1 oz pours for about $20. Research your chair, umbrella and recreational activities because some nearby places have lower rates. The location for this hotel is ideal and close to everything. Thank you to everyone there who made our first trip to HHI a great one. We will be back!!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Not Marriott quality

Jul 18th, 2019

This hotel unfortunately is Marriott in name only. Upon entering, the lobby is nice and clean. We had to wait a good 15 min to check in because the staff woman assisting us did not know what she was doing. The elevators are very worn looking. Then we get to our room. Musty, musty, musty smelling. The carpet is worn and there were sunblock stains on the furniture. It’s really disappointing and puts a damper on our vacation. Glad we are only staying 2 nights. Usually I can count on Marriott- not this one. This has to be the worst Marriott I have ever stayed in. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Good location and that's it Folks!!

Jul 17th, 2019

Checking in bellboys are forced to unload your car and take your stuff to room for you. I opted to park my car in lot 50 feet away and down a hill myself for 8 bucks less. Place was busy for Monday afternoon. Check-in was quick and given cards to be exchanged at towels at pool. Expect long waits at elevators (only 3). Upon arrival in room 903 on 9th floor, opened the door to to a wave of must and mildew. Bags were already there and didn't want to call bellhop back, and we were only staying one night so we decided to suck it up. Looked out balcony to see pieces of room above us deck hanging down in front of us. We looked around room to find carpet trim falling off wall and the rug felt wet on our feet. No fan in bathroom, Only one outlet on table between beds. We tried to stay out of room as the smell was so bad. Went to pool, which was very crowded, but nice, and had minimal seating available. After a long day just wanted to jump in pool. It was hot..too hot. Must have been 90 degrees. So unable to cool off. Hotel is right on beach so took a walk, which was nice. Came back to pool and had a drink at bar, there is poolside service for food and drink. Left the next day. You are required to call bellhop at departure also. They are 17-18 year old kids and very nice. Overall, I don't think I would stay here again as numerous other choices in area, the hotel needs a major overall and needs to be updated, fixed up, and elevators added. Far from five star hotel they are trying to become. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Great location, facility needs uodated

Jul 16th, 2019

Loved our stay at Marriott Resort — our room view with a balcony was fantastic, pool is clean and nice (plenty of chairs) and the access to the beach is perfect. This was a great place for a relaxing vacation. Hotel room wasn’t the cleanest — my 10 month old found a Nexium pill on the floor, the shower had a hairball on the ground from previous guests and the carpet/tile seemed like it needed a deep clean (as evidenced by the dirt my baby picked up on her shirt crawling). The elevators do get crowded but the manager was quick to offer the service elevator at busy times. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Family vacation

Jul 15th, 2019

Spent 4 nights here in July for our family vacation. We had a great time in beautiful Hilton Head and we were pleased with our stay at the Marriott overall. As so many other reviews have stated, the hotel could use some tlc. It is a bit worn but I feel beaches and families are hard on hotels. We had two rooms- one for us and one for our older teen and young adult children. We had an issue with our room not having hot water for two days. The first day we thought it was just do to high usage but on the second day we contacted the front desk. Maintenance was sent in less than an hour and the problem was fixed in less than three hours. Pleased with the response. My daughter found blood on her bedspread (not her blood) and left a note for house keeping but was not given a new bedspread ( not pleased with this response)The rooms feel humid and the sheets smelled musty. The pool area is beautiful and my daughter felt it was one of the best resort pools she has ever been too because it has a true deep end. The pool has nice restaurant service to your pool chairs. You can rent chairs on the beach for 38.00 on the first day and 25.00 on any additional days. There is live music at the pool on Thursday, Friday and Saturday. My daughter and I used the spa. It is beautiful and the staff was awesome! There is a cute general store in walking distance that serves great breakfast and lunch options and has all the basics you might need. The island has lots to do And so many food choices. Overall we had a great beach vacation but feel it is time to put some tlc into the rooms. TRIPADVISOR.COM USER 

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