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at the Hilton Madison Monona Terrace
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Aug 4th, 2020
The room was beautiful and clean! I love the sticker on the door that showed the housekeeper had sanitized the room. I loved the internet choices on the television. The warm and welcoming evening staff at the front desk was the very best. I was able to stay at this hotel four times this month and I really enjoyed every stay. Thank you so much for such an amazing experience. TRIPADVISOR.COM USER
Bad experience-but a pretty nice hotel.
Jul 6th, 2020
My husband and I booked a room for the weekend of July 4th. We always stay in Hilton hotels and are Hilton Honors members. As suggested in the emails I received from Hilton (and to help maintain everyone’s safety) we checked in through the app the night before and requested a digital key so that we didn’t have to stop at the front desk. We also picked our room and told them when we planned to arrive, as is normal per app check in. On our way to the hotel, we picked up dinner from a local restaurant and drove to the hotel, ready to head up to the room to eat. We walk past the front desk, go up to our floor and my digital key doesn’t work. I head down to the desk. There is one person working at the desk so I have to wait my turn. I told the kid I had checked in thru the app and my digital key didn’t work and first he asked that I demonstrate with my phone how I tried to open the door. He asked multiple times for details about what the key thing did (it flashed yellow.) He issued me a keycard. I headed back upstairs. Keycard doesn’t work. Same flashing yellow as before. We tried several times. I head back down to the desk. There is still just one person working, so I have to wait my turn. When I get up there, the same kid asks me to demonstrate how I used the keycard and what exactly happened. He takes my keys and recodes then or whatever and sends me back upstairs. Keycard still doesn’t work. I head downstairs. There is still one person working so I have to wait my turn. When I get up there, the kid once again asks me if I know how to use the keycard and asks again what happens when I hold the keycard up. He wants to see my keys and recode them again. I protest. This course of action isn’t working. He insists. Keycard still doesn’t work. I head downstairs. There is now another person there-perhaps a manager? He walks past me in line as he returns luggage carts and then proceeds to clean the coffee maker (that is closed off and not available for the people staying at the hotel per COVID). He sees me waiting. The kid at the desk sees the Manager. I wait my turn in line. For 10 minutes. Keep in mind this is my fourth trip to the desk, each time waiting at least 5 minutes. This time when I get up there, I kind of loose my cool. No yelling but I definitely said that I was frustrated, that my dinner was now cold, that I had done everything they had suggested in their emails to me and that I just want in my room. The kid says he can switch me to a different room. I say that’s fine as long as it is on the same floor on the same side with a king bed (we had paid extra for a lake view). He didn’t think he could do that. At this point, the manager finally comes over and asks if he can just let me in the room and they can work on the lock while we eat. YES! YES! Please do this. As he heads upstairs with me, he once again questions if I know how to use a keycard/digital key and scolds me for not having any patience. He used “the new COVID regulations” as an excuse but that doesn’t really apply. But he did get us in our room to eat our cold dinner, so there is that. They eventually fix our key situation (3 different people/teams of people came to our door trying different things, asking us the same questions each time.) The hotel is nice-like most Hilton hotels. view and location are unbeatable. Service wasn’t the best. COVID or not, you should have keys/locks that work. Four trips to the front desk is ridiculous, not to mention 4x more contact with the desk than I wanted to have because of COVID. TRIPADVISOR.COM USER
Great location. Average hotel.
Mar 8th, 2020
Room was clean, everything was in working order. Breakfast area poorly designed. No Self serve coffee station. Had to flag down overworked staff to get coffee. And then they had to fetch cream. Should have area with coffee available to guests along with silverware, napkins, etc. TRIPADVISOR.COM USER
Mar 1st, 2020
Awesome Hotel! Great location and Service. Highly recommend staying at this hotel when you visit Madison. Great view of the Capitol building and short walking distance to several restaurants. Onsite restaurant was great! TRIPADVISOR.COM USER
Close to the Capital, Lake Monona and Monona Terrace Convention Center
Feb 29th, 2020
Great staff - most rooms have a view of Lake Monona or the State Capital building. A lot more pricey than many Madison hotels but was convenient for what we were in town for. Small pool (loud when lots of kids are in there). Parking in the hotel ramp is $17/night and spots are very narrow, and not enough parking for everyone if the hotel is busy. Room itself was nice and there is a skyway to the Convention Center so you don't have to go outside. TRIPADVISOR.COM USER
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