Hilton Mexico City Reforma

Avenida Juarez 70 Colonia Centro | Mexico City, Mexico City & Central Mexico 06000  [SEE MAP]Mexico City, Mexico City & Central Mexico  [SEE ADDRESS]
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Courtesy of Hilton Mexico City Reforma

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at the Hilton Mexico City Reforma

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Guest Reviews

TripAdvisor Traveler Rating 5

Fantastic location, breakfast, staff and Diamond recognition

May 23rd, 2019

The location of the Hilton Mexico City Reforma is perfect if you want to explore this safe, interesting and central part of the city. It’s right next to a very nice and lively park, and several sights are at a walking distance. The member of staff who welcomed us suggested checking in in the Executive lounge, and Daniel guided us up. He was so kind and helpful and waited around as Elizabeth checked us in. Diamond recognition was phenomenal and we were given a very generous upgrade to a spacious Master Suite with a jacuzzi and glass-walled panoramic views of the city. We ran into both Elizabeth and Daniel numerous times during our stay, and they were singularly lovely – but this was no exception, as all staff were amazing. Pierre Kranzle, general Manager at the superlative Hilton Guadalajara Midtown, used to manage this hotel, and you can clearly sense his special touch in terms of hiring the best possible hospitality representatives and fostering a culture of pride in the Hilton brand. Everyone spoke excellent English, so I would like to extend an especially warm thank you to everyone who patiently and kindly let me practice my long-dormant Spanish. Room service was speedy, but a bigger selection, particularly with the addition of more traditional Mexican food would have been appreciated. Breakfast was so much fun – lots of family groups from other parts of Mexico went all in on the chilaquiles, salsas and guacamole on offer. The buffet also had THE best fruit offering I’ve ever encountered – luxury resorts included – with fun variations (like delicious smoothies) on a theme fruit that changed regularly. In addition, there was a chef’s station where you could order custom quesadillas among other things. The only thing lacking was a water station – there was only one pitcher for the whole restaurant. Getting drinks to go was a breeze and they made great iced lattes – one morning I was served one with ice cream, but I consider that more of a feature than a bug. The executive lounge had a fabulous view and a nice assortment of drinks and small plates during happy hour. Would definitely return! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Terrible service

May 23rd, 2019

The hotel check in was one of the worse I ever experienced. We were staying in the Executive room and had requested a late check out via the Hilton honour options. The receptionist didn’t tell us which floor the lounge was on, whether we got the late check out, where the lift was to go with our luggage, etc. Very lousy! The fan in the AC in our room was very loud, making it hard to sleep. The lounge was terrible, absolutely no water, fruits or anything available in the day (apart from breakfast). We stayed at the Intercontinental in Mexico City the week before for the same price and the service was amazing. The canapés and snacks at the lounge were some of the best I have ever experienced. Would stay there over Hilton any day. I applied for a digital key but never received it. Was told at the reception that in Mexico, you do not automatically receive the digital key. You still need to go through the check in process: what a complete waste of time!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great staying and great organization

May 19th, 2019

I stayed at this hotel for a company summit and it was great. Service was great. Breakfast very varied and fresh. People were very attentive and kind. Service was very fast my provided. Same as room service. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great location and great service.

May 14th, 2019

This hotel is the best option in downtown Mexico City. Its great location around historic monuments and landmarks gives you the authentic feel of Mexico's rich culture. Great staff, Great service. Highly recommendable. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Family visit.

May 13th, 2019

During this visit I brought my wife with me to celebrate on only mothers day but also, celebrate our 32nd wedding anniversary. I am truly happy the way Hilton Paseo Reforma greeted us during our stay, its a memorable experience that we will remember for long time. To all the staff at Hilton Paseo Reforma.. Thank you very much. TRIPADVISOR.COM USER