Hilton Miami Airport

5101 Blue Lagoon Drive | Miami, FL 33126-2021  [SEE MAP]Miami, FL  [SEE ADDRESS]
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Courtesy of Hilton Miami Airport

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Guest Reviews

Tripadvisor Traveler Rating 1

Filthy rooms and hallways. Rude and deceitful staff!

Feb 28th, 2021

We were forced to stay at this hotel after our original home overbooked and could not provide a room. 1) From the first interaction with host on the phone to check out, the staff were very ride. 2) Despite staying only 8 hours versus the customary 20hrs in the room the hotel refused to pro-rate the cost of the room. 3) The host at check-in said they would validate parking. However, we were charged for parking and the host at checkout would not remove from our bill. 5) The room as bathroom were filthy and the handle on the bathroom door was broken. However, when we brought this to the host’s attention she did nothing about it. 6) The hotel is very noisy. Housekeepers are in the hallway early chatting loudly. This is not the way I want to wake up, especially when I have not had much sleep. I DO NOT recommend this hotel. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Mixed Feelings

Feb 26th, 2021

I have mixed feelings about this hotel. If you are flying out of MIA and don’t plan on parking a car or getting around Miami this is a great option. However, if you plan on using this as a base to explore Miami this is not the best option. I stayed here because I got a great deal on Hotwire and planned to get around the city. To park a car will cost you $21 a night and if you don’t have a toll pass you can’t get anywhere expeditiously. The hotel itself is ok. It could use a refresh in the outside decor as well as the carpet. There is also a lot to like about it with a great pool area and nice rooms. Overall, I would recommend In certain situations. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

What has Happened Here

Feb 26th, 2021

For a full service Hilton ( with the prices to match) the property has fallen on hard times. Understand the current Pandemic situation but he room / service was to a standard not seen in a long time . Room not clean , bathroom had dangerous mold and mildew damage and the shower faucet assembly had something growing in it! Service at the only restaurant slow . To get a “ to go “ breakfast took 30-40 minutes each day. Checkin very slow. Not impressed TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Worst hotel ever !!!!

Feb 21st, 2021

Worst hotel ever.. dirty , not clean at all , sheets were worn out and had stains on them . Disgusting. Never again, if it were up to me I would’ve never booked this hotel , but my fiancée did not knowing how disgusting it it , it’s upsetting having my daughter laying on dirty worn out sheets. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Tricked

Feb 14th, 2021

I stayed here for Valentine’s Day with my family which we booked for 3 nights (2/14-2/17)! After 2 hours of being here, realized that this hotel is in major need of changes! One of the main reasons we chose this hotel was because of the hot tub (which is completely sealed with cement and closed)! Also, the microwave in the room had food in it from the previous guest! After, discussing with the front desk they didn’t even offer to come rectify the issue! They were glad to change our reservation for us to 1 night instead of the 3 nights we booked! That just made me feel like this was normal to them! I have worked in hotels for over 19 years! The immediate answer should have “can we accommodate you in another room” or if due to booking that isn’t feasible then at least can we send up the housekeeping manager to inspect all areas of the room and correct any issues to make sure that you are comfortable for the rest of your stay! Nope, a simple apology and ok thanks for staying with us! Don’t waste your time here! Sorry that I didn’t take a picture of the hot tub! TRIPADVISOR.COM USER 

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