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at the Hilton Mystic
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Feb 19th, 2021
Stay here for one night and it was a pretty good night stay. The hotel is clean and the beds are comfortable. The prices are very reasonable. I will definitely come back here again. Friendly staff as well. TRIPADVISOR.COM USER
Location, Location, Location
Feb 15th, 2021
My husband and I came and stayed here on the coldest weekend so far this year. The hotel took every COVID-19 precaution and we felt safe the entire time we were here. The room was spotless and as clean as could be. The Mystic Aquarium was across the street, literally, as was Olde Mystic Village. It was so cold at night that we decided to stay and have dinner at the restaurant in the hotel, The Irons, since a lot of the restaurants in town were full and to wait outside for one was out of the question. The only issue we had was the restaurant was on the slow side. We realized why after awhile, they were understaffed AND everyone in the hotel was ordering take out because of the cold. We were in no hurry so we were ok with it but one couple argued with the poor waitress because they ran out of patience. Food was really good as were the drinks. Our stay here was pretty great, don’t be afraid of it not being clean here, it’s worth getting out of Dodge to come here. TRIPADVISOR.COM USER
Fantastic staff, very clean and comfortable too!
Feb 12th, 2021
I recently had the pleasure of staying at the Mystic Hilton hotel in Mystic CT. I was there for 3 of the last 4 weeks as were any of my coworkers. Everyone one of us had a fantastic time and we all know a thing or two about hotel stays as we are all diamond members are are usually in hotels 4-5 nights per week for most of the year. While everything about the hotel was clean and comfortable, it is the staff whom I would most like to recognize. I checked in and out with Christine and Bridget who were some of the most pleasant and caring people I have ever met. The accommodated me with any request I had without a moment's hesitation. I also had the pleasure of talking with Mariina a few times in the afternoons and evenings. I witnessed her interactions with some guests, some of which I know I could not have been as professional in dealing with as she was. In addition to that, she heard it was one of my coworkers birthdays and came over gave him a bottle of water and wished him a happy birthday. All 3 of these women I had direct interaction with, however, I also saw many other members of the staff and they were equally as pleasant. I believe I also spoke to a manager for a moment as well. It truly seems like the working environment hat the Mystic Hilton has fostered a culture where people enjoy being there. I have never vacationed in Mystic CT however, after the interactions I had and overall atmosphere, I will definitely change that this summer! To all the people I have mentioned those I did not, please keep up the great work with your upbeat positive attitudes, the world could most certainly use more of it! TRIPADVISOR.COM USER
Feb 5th, 2021
Went with the family for 1 night the front desk staff was amazing very friendly. We asked for some extra blankets and towels and it was there in minutes. It's so close to many attractions. It was very clean it could use a little updating though. Another great activity is they play a movie for kids at the pool I would totally stay again. TRIPADVISOR.COM USER
Feb 5th, 2021
I’ve been here three times in the last year and each time has been lovely! The staff is very nice and accommodating, always giving good dining and attraction recommendations! They were eager and willing to help any time my team and I needed something! TRIPADVISOR.COM USER
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