Hilton New Orleans/St. Charles Avenue

333 Saint Charles Ave | New Orleans, LA 70130-3141  [SEE MAP]New Orleans, LA  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 1


Sep 9th, 2020

Where to start- The front desk clerk O'Brien was rude. Front desk staff do not wear masks- they just use a plexiglass barrier that does not protect anyone. My food was delivered to the front desk and instead of calling me, they let it sit there in front of everyone for an hour. Guests are not wearing masks. There is not proper signage on wearing masks, despite the Louisiana state mask mandate. People crowd in elevators. There was a marijuana smell throughout the floor I was on. I was woken up at 3am to a domestic violence disturbance. The fire alarm was chirping in my room and after 3.5 hours, someone came to fix it. The GM will flat out ignore you despite many phone calls and visits requesting to meet with him. This has been the worst hotel experience of my life and Hilton's customer service has been pathetic. Please do yourself a favor and do not stay here. It is NOT worth the mental distress. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Rude desk agent

Aug 10th, 2020

The front desk agent O'Brien Prator is rude and surly. He does not care about guest needs. He is not friendly at all. This was the worst experience I ever had due to him. He gets annoyed if you ask him any questions. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Love This Place

Aug 7th, 2020

We absolutely loved this hotel. The staff were so accommodating. The room was huge and even though we’re in the middle of a pandemic, all was well. Would definitely book here again. Anytime we needed anything (toiletries, directions, coffee, etc.), the staff made sure we had it. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Not so Great

Jul 2nd, 2020

Inaccurate charges (six in total) were placed on my debit card. The hotel tried to self correct their mistake, which triggered fraud alert with my bank. I was not aware until my debit card was declined at a restaurant. The front desk attendant indicated that this actually happens frequently and it would be 2-3 business days before it could be corrected. There were two other guests at the front desk with the same issue at the same time as me. I would suggest booking this hotel with a card that will not be used for other items during your trip. All the buttons in the elevators did not work. It was a game of chance on whether or not you would be riding the elevator past your floor and what floor you would actually end up on. Guests were helping each other figure out which elevators actually worked for which floors. A simple note on the elevators would have been helpful. A housekeeper even complained that it took her sometimes 15 minutes to get to the correct floor. My key stopped working before check out. Front desk wanted me to come back downstairs to get another one. I declined...because of the elevators. Because I declined, I could not get in the executive suite without someone else letting me in. A manager reached out to me to elaborate on my concerns. I sent a response that was ignored. On a positive note, the staff went out of their way to be accommodating and offer suggestions for landmarks and attractions in the city. The executive king suite was spacious and the bed was comfortable. The location was in a central location and you could literally walk anywhere with ease and security. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3


Mar 27th, 2020

First let me say that we were the ONLY guests in the hotel. We had no choice but to stop, before heading home during the pandemic. The clerks were very nice and the hotel pretty! We were given a room (a handicapped one? ) And proceeded to get settled in. I went to take a shower and no hot water . It was only tepid. Maintenance was called and he couldn't fix it. We packed up and moved. They moved us up to the 9th floor to a suite. After a long day a nice cup of coffee with cream and sugar would have have hit the spot. I went to put the cream in my coffee and all 4 little containers were spoiled. So much for the coffee. The room was clean and the bed comfy, but didn't appreciate the inconveniences of having to move rooms after a long day if traveling . TRIPADVISOR.COM USER 

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