New York Hilton Midtown

1335 Avenue of the Americas 6th Avenue at 54th Street | New York, NY 10019-6078  [SEE MAP]New York, NY  [SEE ADDRESS]
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Courtesy of New York Hilton Midtown

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at the New York Hilton Midtown

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Guest Reviews

TripAdvisor Traveler Rating 2

Poor management

Feb 16th, 2020

I have stayed here for years. This hotel used to be extremely professional. Calls would be answered propmptly, challenges that may have arisen were taken care of immediately, etc. No longer. They have a new general manager. Since this person has taken over two very definitive things have changed. Calls are not answered not promptly or if at all. I called the front desk managers office four times tonight and no one answered. Also for some reason the best front desk manager they ever had is no longer with the hotel. Aliseo Alvarez was the biggest reason myself and numerous other members of my company stayed at this property. He would do whatever it toook to make I and my team had a great stay each time we were at the hotel which was usually 3-4 times a month. My suggestion would be to look elsewhere for accomodations in NYC. This hotel is not what it was at the end of last year. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Nice weekend stay in NYC

Feb 16th, 2020

Great hotel near everything. Large comfortable rooms Nice bar/lounge. Convenient grab and go food counter with many choices although a bit expensive. Was able to get a late check out upon request. Highly recommend. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

the city

Feb 16th, 2020

Had a fabulous time here. Unit was big. Location was excellent near shops central park. I would definitely go here again. It was easy to get to. It was close to Colubus Circle also. Nordstrom store was nearby also TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

The “never again Hilton” experience

Feb 16th, 2020

Arrived at noon to a 30 min. check-in line, gave up and returned at 6PM to stand in line 40 min. to check-in. Got a room that stinks from cigarettes (1519) in a non-smoking hotel, took another 20 min. to switch a room- took 10 min. to get the hot water running. Was hassled by employees from the Hilton Club to eat at some restaurants (felt like I’m at a bazaar) and had to PAY $5 per bag when arriving and leaving at luggage storage (total $20). Thanks for the “never again Hilton” experience. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Avoid this hotel

Feb 15th, 2020

Tried to check in just before noon. Stood in line 30 minutes to be told that it would cost $55 extra to check in before 3. Asked when the line would not be a 30 minute wait. Told to come back as late as possible. Called at 8 pm to make sure my room was not given away. Gave a credit card number. Hotel demanded to know when I would check in. Told them 11pm. Since I was running late, I called at 11. No one in reservations answered the phone. Finally the call transferred to Hilton worldwide. They could not get the midtown hotel to answer. Do not patronize this hotel. TRIPADVISOR.COM USER 

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