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at the Hilton Niagara Falls/Fallsview Hotel & Suites
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We do not have deals for this hotel.
Oct 28th, 2020
My husband and I stayed on the 16th of october for our wedding anniversary. We were given an early check in which was great, we unloaded our bags and then took off for a walk around the falls. When we came back to settle in before dinner, I went to have a bath and the tub was caked in light brown liquid. You could see that cleaner had been sprayed but never wiped up and there was hair EVERYWHERE. My husband called down and they offered to swap us rooms. When we got to the desk we spoke to Karen who was kind enough to change our room for us and waive the parking for the evening. Our new room was cleaner except it had a terrible odour (to the point I was on my hands and knees looking under the vanity for a dirty diaper). Watermark restaurant was AWFUL - quality of food was terrible, server brought over cutlery in his bare hands, drinks in his hands with no tray. For $150, I very well would have had a better meal at McDonald’s. My husbands vegan stew was inedible. Room service breakfast was nasty - stale toast, hairs all throughout the omelette, no seasoning in anything. I have called a few times asking for my folio to be emailed, still have yet to receive. Truly felt my health and safety was at risk. What should have been a memorable anniversary weekend turned out to be very disappointing, one we for sure will not forget.. TRIPADVISOR.COM USER
Parking Scam at Hilton
Oct 27th, 2020
We stayed at this Hilton for two nights in early Oct, 2020. We only had the option to park a few blocks away and take the shuttle back for $35/night. At checkout time, I noticed on the bill that I was charged $50/night. The Manager insisted that we parked indoors. He made me feeling embarrassed amongst other guests. At the time we parked, the indoor parking was closed. We were told that nothing can be done so we paid and went away. We called customer service and Paul replied saying that $50 will be credit to my account. Nothing so far TRIPADVISOR.COM USER
Such a disappointment!
Oct 25th, 2020
We checked in on Saturday afternoon. After being told that parking would be $50 or we could park where we could shuttle back to the hotel for only $35.00 a night we decided to just pay the money. Well, by the time you add all the extra fees it wasn’t $50.00 it was $80.00! Unbelievable! Then when we got to the room we went to unpack. The bathroom was the size of a powder room. One sink. No counter space at all. Only one person could get ready at a time.Not at all the room we anticipated. We decided to open the blinds for a view of Niagara Falls. What a shock. There was a building not 12 feet from our window! It was a black wall outside our room. The view of the Falls was a slice outside of the side window of the main window that looked into that black wall. We had to look through scaffolding and pigeons to even see the Falls. I called the front desk to express my disappointment and they didn’t care one bit. Not even an apology. They simply said that that was the only room they had. Period. It even a complimentary morning coffee offered. Never. Ever. Again! TRIPADVISOR.COM USER
Oct 24th, 2020
This is one of my favourite hotels to stay at in Niagara Falls. They recently renovated the hotel and it is well situated for viewing the falls. From time to time they send out special deals for Honours members and at first glance, they seem attractive until you show up. They do not make it easy to see the hidden charges until you check out and receive your bill. First, be aware that parking is not mentioned but if you park inside, it’s $50 per night and outside it’s $35. Nice surprise but they do say it’s on the website probably buried in the fine print. Second, they offer some deals on dinners $30 off and $20 off breakfast. You would think that you would get that off the top but they subtract the tax so on the $20 off deal, it’s really $17.30 off. Third, Hilton Niagara Falls/Fallsview Hotel and Suites, a 13% HST and 11.49% (plus HST) Daily Mandatory Charge, which includes the Municipal Accommodations Tax, will be applied to all hotel stays. It’s unfortunate Hilton does not make this very clear when you book but then again, you might not book if you knew all the charges up front. I still think it’s worth it on one of their deals but not it they don’t give you a deal. TRIPADVISOR.COM USER
Oct 22nd, 2020
Room was moderately clean but very dated. View was great. We were kept up all night by a man and two girls who got in a screaming match outside of our room screaming profanities at each other. I’m not sure what the dynamic was but the language being used was quite bad. They were screaming, crying, slamming the door. Eventually someone called security. Security knocked on OUR door at 1245 am asking if we were being disturbed which of course we were but we were in bed trying to sleep. An hour later we had to call security again because the girls were still screaming at each other. And I mean screaming... awful language. I told the security guard we really wanted a to sleep. It was 2 am. He told us this was their last chance. We finally got to sleep but it was a bad experience. Not the hotels fault and the staff were awesome. My boyfriend and I hadn’t seen each other in 6 weeks and we were hoping for a romantic night which was ruined. They did comp us parking TRIPADVISOR.COM USER
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