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at the Hilton Palm Springs
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Oct 28th, 2020
Staff doing what it can wrt COVID. Pool is huge, very clean, and the entire pool area is great, with a great bar and continuous service. Breakfast was also very good, although I recommend you take your breakfast to go if it's chilly or else your eggs benedict get cold REALLY fast. Hotel was very clean as well. It's $18 for parking which is not noted in the hotel info, at least not on the HHonors app. Fire alarm went off at night, wrecked my sleep for the night, hopefully that won't happen to you. Thanx for the upgrade too. TRIPADVISOR.COM USER
Oct 20th, 2020
Stayed for just one night but great location, just a block away from down town. Nice pool area, mostly able to stay distanced, current COVID rules require you purchase an entree to order a drink which is a hassle (this seems to be city wide though, not just this property), beautiful view from the poolside room we booked. TRIPADVISOR.COM USER
Worst Guest Service
Oct 18th, 2020
Needed a break from life so booked a weekend getaway 10/16-10/18/20 at this hotel. Stayed at this hotel a few times, and rooms got recently remodeled (the bathroom came into the 21st century). During this pandemic it was very crowded, on Saturday the pool was packed and you couldn’t get a towel,one had to wait for it. Being a Hilton Diamond member, comes the usual perks because of the amount of nights you have to stay that Hilton location to achieve the status. When I checked in the person checking in told me I get complementary breakfast. Show to breakfast the person says, you and your guest get $14 each towards a meal or $12 credit to use at the hotel. The front desk had given me a different information. So I called them and Joey answered. So unprofessional, he said whatever I tell you will not make you happy and I’m an unhappy person (basically implied I should shoot my self) and hanged up the phone on me. Called to speak to a manager, no call from anyone. I was told they will talk to him and the generic I’m sorry. No leadership skills at all, the information given to actually what they offer is different. Went in the evening that night to speak to a manager and no one called me. Also the staff doesn’t always properly wear the face mask. David working the front desk had the mask covering his mouth, not his noise. No wipes or anything never the high touch area like the elevator. The worst guest service experience. Highly recommend people not stay at this Hilton property, stay at either the Kipton Rowen or the renaissance. Completely different experience from guest service to the stay. TRIPADVISOR.COM USER
Better than expected
Oct 3rd, 2020
Some of the recent reviews worried me. But I was pleasantly surprised. The hotel was clean and welcoming. Staff were all friendly and helpful. The pool and jacuzzi were good. Room was spacious and comfortable. As a Honors Gold member received free breakfast which was very good. Parking was easy and you can walk to downtown, the casino, and Sherman’s Deli. I’ll be back. TRIPADVISOR.COM USER
Sep 15th, 2020
Parking easy, arrival welcoming, room clean, gym small but fine, breakfast good, pool lovely and great location for easy reach of shops and restaurants. Cookies on arrival is always a nice touch and staff very friendly. TRIPADVISOR.COM USER
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