Hilton Palm Springs

400 E Tahquitz Canyon Way | Palm Springs, CA 92262-6605  [SEE MAP]Palm Springs, CA  [SEE ADDRESS]
Credit

Courtesy of Hilton Palm Springs

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at the Hilton Palm Springs

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Guest Reviews

TripAdvisor Traveler Rating 1

Horrible front desk experiences

Dec 5th, 2019

once I got in from a red-eye and was told I could check in early but then upon arrival wasn't allowed to check in and had to sleep in my car till 11 a.m. because the front desk guy didn't feel like it. Another time I was told I was there for a two day stay and then told the day after oh sorry you actually checked in a day late according to how we reserved the room for you and to make it worse this was on Thanksgiving. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Beautiful, central hotel. Disappointing staff

Nov 30th, 2019

It was our first time in Palm Springs. It’s such a pretty little place. The hotel’s location is ideal, we walked to the restaurant at night. The rooms are so spacious and comfortable. Not so happy about the soft mattress though. The breakfast was okay. Nothing too special. The staff on the phone were so rude which was so disappointing. Asked about water and he literally hung up on me. Other than that, I enjoyed our stay. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Manager ruins guest experience

Nov 30th, 2019

I witnessed an assault in the lobby of this hotel. Apparently, someone wandered in off the street, walked into a guest room that was open, and used the bathroom. The guy may have been homeless. The guest of the room started to push him around in the lobby and the police were called. The manager ran around the lobby, dressed in a slovenly, untucked outfit with no Hilton identification, and yelled at guests, "This is my place! You will not film this!" The whole event made the hotel unsafe and frightening, and the manager made things horribly worse. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

What a great vibe!

Nov 26th, 2019

We stayed for only one night, wish it were longer. The location is perfect to walkabout the town. The hotel pool area is a throw back to the 50's and so cool. The bar at the pool is convenient, get a room facing the pool! Room is dated, hopefully it is on the list of "to do" for the hotel, grout missing in bathroom and a vinyl chair that had no vinyl on the arms. But it was very clean. We were given a room upgrade, I am assuming the pool view. The breakfast was awesome and worth the value. The wait staff were pleasant and attentive. We would go back here if we go to Palm Springs again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Love the location

Nov 23rd, 2019

The best thing about this hotel was that it is 2 blocks away from downtown. The ease of walking to the shops and to dinner made this hotel an excellent choice for us. Our room was comfortable and the breakfast buffet offered a good variety of items (fresh made to order eggs, breakfast pastries, oatmeal, cold cereal, juice, coffee and a number of other things for $20). The only suggestions I would have for this hotel are that they offer free coffee in the lobby rather than have guests buy coffee for $4 from the dinning place and that they not offer plastic water bottles. They could certainly offer water sans plastic bottles for Hilton Honor members. The hotel furniture and carpeting does need to be updated. I believe that is in the works for 2020. TRIPADVISOR.COM USER 

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