Hilton Paris La Defense Hotel

2 Place de la Defense | Puteaux, Hauts-de-Seine 92053  [SEE MAP]Puteaux, Hauts-de-Seine  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 5

Great experience

May 13th, 2019

As a Diamond member I received 2 bottles of water every day of my stay. I was allowed to check in at 11am - this I requested prior to my arrival, however was not guaranteed. I was upgraded to a king relaxation suite. I lost my voice during my stay, and staff at breakfast suggested a glass of warm lemon water and showed concern for my wellbeing. The train station is just downstairs with several train lines options - Several restaurants in the vicinity should you wish to dine out of the hotel. A great experience overall and I just can’t fault it. I would definitely return. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent Hotel and Staff

May 9th, 2019

My wife had her purse stolen (credit cards, passport, etc.) on the way to the hotel from the airport. The hotel staff was very helpful to us, immediately upon our arrival, in getting the cards cancelled (our one smartphone was also stolen). The quality of their service, otherwise, never wavered throughout our 5-day stay. The breakfast is beyond excellent... the best we've ever experienced in our lifetime of travel (we are American senior citizens; so, we've been around). The servers were attentive; and, we would like to issue a special thank you to Aurelien. The attractiveness and condition of the hotel are excellent. At first glance,the location (business district just outside the city) is odd and seemingly unattractive for a tourist. However, the hotel is located in a larger building that houses a shopping center and the Metro/RER rail system in its lower levels (which means that one does not have to go outside to access rail transportation). Transportation by Metro to the city-center is convenient and fairly quick. The one negative to the hotel's location in a larger building is that the building closes down at 10:00 pm, and one must walk around to the side of the building to get into the hotel (not that big of a deal). We were completely satisfied with the hotel and its staff -- a big MERCI from America. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Impossible to sleep due to noisy & hot airco and other noise

May 6th, 2019

Check-in was friendly and efficient. As Diamond Elite member i was given a bigger room which was nice although the bathroom was rather small. I had dinner in the restaurant which was of good quality. Unfortunately sleep quality is extremely bad in this hotel. The air-conditioning in this hotel is very loud and in addition there was also a problem with the temperature control in my room which means it was very hot. In addition, the rooms are poorly isolated which means you get disturbed by other noise from outside. In the morning it gets noisy due to cleaning trucks at place de la defense who also shine lights towards the hotel room. Breakfast was good with plenty of choice. The hotel only gives one bottle of free water to hhnorors member ( i am Diamond member) which is not in line with Hilton rules. I will not return to this hotel until they fixed their recurring problems with the airco (i had a similar problem with the noise of airco when i stayed at this hotel two years ago - it seems they do not care to fix it) TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Good Hotel

Apr 24th, 2019

Good Hotel. The negative was: No amenities. Excellent breakfast. The best. Very good rooms. Friendly personnel. No restaurant available. Only bar but it was very good. Good WiFi speed. Good location. Next to the Metro. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Attractive hotel, substandard service

Apr 23rd, 2019

While I frequent Hilton hotels, we decided to book a family trip and stay at this hotel. Neither of our 2 rooms were ready at check-in time, and we were met with rude, judgmental behavior from a key staff member. A flashy exterior can never replace hospitality. TRIPADVISOR.COM USER