Hilton Philadelphia at Penn's Landing

201 S Columbus Blvd | Philadelphia, PA 19106  [SEE MAP]Philadelphia, PA  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Kevin O’Brien, door ambassador, made my visit memorable

Feb 26th, 2020

Kevin has his finger on the pulse when it comes to recommending food, drinks, and entertainment. Solo travel can be dull and intimidating, but I had a stellar time and I really feel that I have him to thank. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Terrible stay, filthy bathrooms, rude reps

Feb 26th, 2020

For the entire weekend we were there only 2 out of the elevators worked. Took about 30 minutes to get on one. Bathrooms were nasty, food was left out in the hall by guest for 2 days. House keeping didn’t attended to our room so around 5:30pm I called the front desk to get us fresh towels, they informed me they’ll get house keeping to bring them up. Around 630, I called them again and they told me the same thing. I went downstairs because we had reservations at 7:30. I told them I called an hour ago for towels and they hadn’t brought them up and I had reservations in a few and if they could get fresh towels. The reps that were working that day was rude! One of of reps told me “we don’t keep towels here, housekeeping does”. And I told her I called an hour ago, another rep proceeded to tell me they can’t go to housekeeping to get them, I’ll need to wait. Luckily one of the other reps (wished I remembered his name, I believe he was Hispanic and heavy set) just walked over and grabbed me towels in less than one minute. I wouldn’t even stay in this dumb for free. The room needs to be renovated badly and reps needs to be trained. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

DOESN'T MATTER IF YOU A HILTON HONOR'S MEMBER OR NOT....YOUR REQUEST IS DENIED

Feb 25th, 2020

Better book through Hilton Honors or any request you make will be denied, especially if Stevie has anything to say about it. He says he the manager, but could not seem to manage a request for a corner room for me because I booked through Priceline, even though I aam a current Hilton Honors Member and have been since 2014. Maybe I need to rethink using this hotel brand ever again. They are seemingly racist and non accommodating to those who do not appear to have money. I will spend my money elsewhere on my next trip. I only booked through Priceline because it was last moment. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Business & pleasure

Feb 23rd, 2020

Location great for business & historic sightseeing, & service was excellent especially from Tim with baggage & transportation, who took care of me as if I was his primary focus. Walking distance to history of independence TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Terrible stay!

Feb 18th, 2020

Hotel stay was terrible! Two of four elevators did not work entire time of our stay. Took 25 minutes for elevator to come. Amazingly door ‘locked’ when closed and could not be opened. Maintenance had to come. TRIPADVISOR.COM USER 

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