Hilton Phoenix Airport

2435 S 47th St | Phoenix, AZ 85034-6410  [SEE MAP]Phoenix, AZ  [SEE ADDRESS]
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at the Hilton Phoenix Airport

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Guest Reviews

Tripadvisor Traveler Rating 5

Very Satisfied

Jul 28th, 2020

I booked online and opted to choose my room and have a digital key. It was so convenient after a long day of driving to be able to just walk in and go to my room. I love the personal touch, but really, it's not needed when you just need to put your feet up. No waiting in lines, no waiting to check in. Just utter convenience. The hotel is large and gorgeous - sparkling! The room was crisp and was obviously clean. Shower was hot and great pressure. Everything worked. Everything in its place. This is why I'm a Hilton member. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Fantastic hotel! Lovely staff! Amazing general manager!

May 26th, 2020

My husband and I stayed here for a few days in early May as we were tying up some loose ends for our move to the Phoenix area towards the end of May. Unfortunately due to COVID-19 pretty much everything was closed. The restaurant inside the hotel the pool and fitness center. But we knew that going in so Uber eats and door dash became our best friends ha ha! We were really there on business so using the pool and the other amenities really wasn’t an issue for us. We had a minor issue which I reached out to the general manager about. Scott immediately got back to me took care of the situation and was extremely helpful and listened to my concerns. Great guy! We later had my father-in-law stay at this hotel when we arrived into town after driving over 2000 miles cross country last week! The staff at the hotel are extremely friendly and the shuttle to and from the airport is really great! I would definitely recommend anyone to stay at this hotel! Thank you!!!! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Really helpful staff

May 25th, 2020

I called the Phoenix airport Hilton 5/25/20 to ask about some charges to my Visa card when I stayed there recently in mid-May. The really wonderful associate I spoke to, Melissa, was extremely patient and pointed out that the charge in question had been refunded (I hadn't seen it until she advised me where to see it on my bill). When I had initially made the reservation online on May 5, I had put in the wrong date. I frantically called the hotel to correct it. Melissa was the person I talked to then and she fixed everything. My stay there was short, but the staff did everything they could (even the van driver took me over to a take-out only restaurant to pick up food) to make my stay stress free in this time of great uncertainty in air travel. I am very appreciative to Hilton for their policy (unlike other chains) of letting customers speak directly to the hotel and not have to go through call centers that may not even be in this country. Melissa remembered me for the 3 interactions we had - all on the phone - and was so helpful. This personal touch is so important and encourages me to continue being a Hilton guest. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Not worth the money

Mar 15th, 2020

Old stodgy hotel. Not worthy of Hilton brand. Have stayed in many Hilton’s and Marriott group hotels in the past. This Hilton one is just not worth the money they charged and a dis service to the Hilton brand. I am a Regular business traveler. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Great Place To Stay For ASU Visits & Red Eye Flights

Feb 24th, 2020

We stayed here for my son’s visit to Arizona State University. This location is in close proximity to the university (driving not walking). The staff was very friendly and helpful. If you are a Hertz Gold member and you stay at this Hilton location, you can return your rental car here. This was a major perk for us since we had a red eye flight out. TRIPADVISOR.COM USER 

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