Hilton Phoenix Airport

2435 S 47th St | Phoenix, AZ 85034-6410  [SEE MAP]Phoenix, AZ  [SEE ADDRESS]
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Courtesy of Hilton Phoenix Airport

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at the Hilton Phoenix Airport

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Guest Reviews

TripAdvisor Traveler Rating 5

Top notch staff - Excellent food/beverages - Genuine care and professionalism

Sep 17th, 2019

If you want a truly exceptional stay with top notch service, this is the place to stay. I only wish I could rate it higher. The staff, from checking in, dinner and breakfast service was second to none. Highly recommend. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Nice property but don't bother with exec floor

Sep 15th, 2019

Nice property, room, staff, & transport. But... specifically selected an exec level floor only to find out the exec lounge is not open on weekends. Irritated I paid for a benefit that was not available TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent

Sep 12th, 2019

We stayed here because of the shuttle to and from the airport. We checked in early and our room was available. We were able to return our rental car the day before we left with the shuttle taking us back to hotel. The room was very nice. Shuttle to airport was excellent. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Not the best communication

Sep 12th, 2019

Check in was a breeze, though the staff was stressed and over worked. The gentleman was answering phones, sending shuttle to airport, answering room calls and trying to check me in. It was 8pm and he said he hadnt even had a lunch break??? Who runs this sweatshop? Room was fine, though bathroom extremely small. Hilton Honors Diamond gives concierge lounge access. Upon check in, said yes its open and breakfast comp in Rimrock each morning since breakfast would not be served in lounge Sat/Sun. Monday would be in lounge. Well, drinks were almost always gone in lounge, bag of cookies and an apple was about all that would be left. Not restocked. Coffee maker was broken all three nights and four days. Pool was nice, even the bar serves drinks poolside. But at $13 a drink its bit stiff considering it was not strong, and about 12oz. THis is not a resort. Breakfast each morning was very good, Rosana was super sweet and professional. Food was good and hot. Omelete station was quick and delicious. Old TV;s do not have Netflix or allow for firestick. Movies are $22 each! Monday morning got up early and headed to lounge, Not only was it not serving, the tables and chairs were upside down, and the carpet cleaning apparently happened. So no lounge to unwind and read paper, or relax. Very disappointing. Doubt we will be back. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Terrible Hilton

Sep 10th, 2019

First of all when we checked in the rooms that were supposed to be reserved were gone altho we phoned that we were on our way and checking in late. We were given 2 rooms with a king sized bed and a pull out couch whern we requested 2 double beds in the rooms. When we opened the fridge, there were food left by the previous occupants. The lampshade by the bedside was very dusty. The following morning we were moved to the fourth floor with double beds, a pull out couch and a room much cleaner. The ladies at the reception were notified of what we found out and that's when we were moved to different rooms. It's unbelievable that this hotel didn't lived up to the prestigious Hilton Hotel. TRIPADVISOR.COM USER 

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