Hilton Phoenix Chandler

2929 West Frye Road | Chandler, AZ 85224-5001  [SEE MAP]Chandler, AZ  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Great stay despite circumstances

Nov 30th, 2020

First the negatives, none of which are the hotels fault. Restaurant and bar closed. Though available on request no daily room cleaning. And ambiance suffers from what is a far from full hotel. And mask hidden faces. The positive, the staff. Very friendly and accommodating. Always a hello entering or leaving. Didn't mind the lack of room cleaning, and requests for towels were fulfilled immediately. And though the bar was "closed" alcohol was for sale and could be consumed there. My recollection the restaurant had a pretty good reputation, but there are plenty of other restaurants in the area only a walk or short drive away. In all, a pleasant stay in a difficult time to travel. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Who Says Customer Service Has Gone By The Wayside.......

Oct 18th, 2020

When you have good people that have compassion and are customer service minded you can do no wrong! I want to thank the manager Bill Taylor and the most energetic and engaging team member Lauren Dubrock for delivering such exceptional customer service. Thank you so so much! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Best stay ever!!!

Sep 27th, 2020

My fiancé Carl and I came to Chandler to write my nursing boards and stayed at the Hilton. Boards are incredibly stressful and Lauren Dubrock at the check in desk literally MADE our weekend. She went beyond the call of duty to ensure every comfort, and as one who has traveled the world, this stay was hands down my favorite, largely because of her. This girl deserves the world! The beds are comfortable, the rooms detailed, the pool area so pretty and the snack bar upgrade very convenient. I highly recommend this hotel! Thank you Lauren!!! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Excellent stay during pandemic

Sep 9th, 2020

I stayed over Labor day weekend and had an amazing stay. The staff was very friendly and the hotel was very clean. The pool was cleaned twice a day while it was open where the furniture was sanitized and cleaned. Breakfast was limited due to the pandemic but the options were enough. For $5 you could get 2 bakery items and a drink or is included in your stay if you are a certain level of Hilton's Honor. You can purchase an upgrade to the executive lounge or is also included if you're a certain level of membership. It included machine made Lattes and Cappuccinos as well as having sodas, waters and snacks on site. It is located on the 6th floor and is definitely worth it. The only thing I could say was a negative was a baseball team stayed there the first night I was there and were a bit wild at the pool but that can happen at any hotel so it wasn't a huge deal. Book the Executive Suite room type if it is available during your stay. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Gracious Hospitality

Mar 17th, 2020

We arrived late and were tired, but check in was extremely fast and efficient. Our room was comfortable and we slept well. Breakfast the next morning offered many choices. There was a crowd and our omelets took awhile, but were very good when they arrived. The staff is very nice and all my questions were immediately answered.The pool area is lovely. TRIPADVISOR.COM USER 

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