Hilton Phoenix Chandler

2929 West Frye Road | Chandler, AZ 85224-5001  [SEE MAP]Chandler, AZ  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 3

Hotel is nice, but management needs to step it up. Executive suite NOT worth the money.

Apr 10th, 2021

The hotel is in a good location with the Fashion center mall directly across the street. The rooms are comfortable. Nothing special though. The pool and workout room are good size. The restaurant and bar were closed down completely. My major complaint is that I paid for the executive level and with that I should have received a breakfast and an evening reception. They did NEITHER! They continue to use covid as a reason to NOT offer the amenitites promised. I paid to have a better experience and did not get it. When I asked about it, I was told "we just don't have the staff". UNACCEPTABLE! They did have a breakfast downstairs that consisted of packaged muffins, fig bars and instant oatmeal. That is not a breakfast . I expect more from Hilton. The executive lounge had cans of diet coke and coke and bottled water and packaged snacks like granola bars. No reception though. No fresh fruits or veggies offered. They also did not provide any cleaning services during my 5 day stay. Again using covid as a means to not do their jobs. They could at least come in and empty the trashes and leave towels. I likely would not stay here again until they resume normal operations. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great Staff and Service!

Mar 29th, 2021

Southwest Vacations had botched our reservation and we looked to the hotel staff to rectify it. Rob, Lauren, Leslie, Amy, Bill, and Jason are Rock Stars of Service. They were so great, we decided to stay with them and Not make a hotel change. When you visit the Valley of the Sun, stay at this Hilton. Restaurants, Entertainment, and Transportation are nearby, and downtown Phoenix is a 15 minutes ride. Our heartfelt Thank you to the establishment's Amazing Staff! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Not bad, not amazing either.

Mar 29th, 2021

Our stay at this hotel was alright, but for a Hilton property, I was a little unimpressed. The good: Our bed was very comfortable! I think it was actually the highlight of the entire room. It's not one of those mattresses that moves when your partner moves, which is awesome. We booked a balcony room and they gave us the second floor balcony which is HUGE and larger than all the other floor balconies. If you want to throw a small balcony party, be sure to ask for the second floor haha. For being so close to a freeway, our room was wonderfully quiet. The room was also quite spacious. The bad: Overall, the room was pretty dated and dingey. I was shocked that there wasn't a USB port to charge my phone anywhere in the room. Even budget hotels typically have USB ports in their lamps or at the desk. There was deferred maintenance throughout. The bathroom was especially lackluster with what looked to be mildew spots on the ceiling above the shower, lime scale and calcium all over, just some mere touchup paint in a few places would freshen the place up. There were orange stains on 2 of our bathroom towels. There was also a pretty noticeable gap between the door and doorframe of the room, so big you could see into the hallway and it even let in a good amount of light. We booked a balcony room to enjoy the beautiful Arizona views, but it faced a huge power plant, so kind of defeated the purpose entirely. Overall, it was definitely comfortable, but fell short of my expectations compared to other Hilton properties I've frequented. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Birthday visit- 3 years since our wedding stay...

Mar 23rd, 2021

This stay was quite a bit different from our wedding night, 3 years ago. Since then COVID had wreaked its toll on the hotel industry- however, not on the quality of service. We quite enjoyed our stay. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great Hotel and Exceptional Staff

Feb 19th, 2021

The hotel is conveniently located to many activities, locations and restaurants. We have stayed here multiple times and ALWAYS were provided exceptional service. Even with all that is going on in the world they provide options for in room dining, adult beverages in the hotel. The pool area is very relaxing and inviting The rooms are very comfortable and provide lots of space for a family or a couple. The best part for us is the staff - they are so friendly and accommodating. The go out of their way to ensure that your stay is comfortable and accommodating. We look forward to staying again when we are int he area. TRIPADVISOR.COM USER 

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