Hilton President Kansas City

1329 Baltimore Ave | Kansas City, MO 64105-1909  [SEE MAP]Kansas City, MO  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 2

Not what it used to be....

Jul 31st, 2020

We were placed in a 5th floor room with no hot water. The staff was in no hurry to fix the issue and indicated they just opened the 5th floor and no one turned on the water heater. Wouldn't you think a manager, housekeeping or someone would have tried the hot water? Cleaned the bathroom with hot water? We were offered a $2 coffee ticket for taking cold showers for 2 days. Horrible service. Not a manger to be found. Bathroom also had mold around tub and toilet. we've been going here for years and pretty sure it's the last time. We got a "yeah sorry" from a manager via email after feedback was left. No mention of the "make it right" guarantee.... TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Super friendly staff

Jun 24th, 2020

Got text prior to arrival asking if I needed anything. Treated to upgrade suite. No pool on site, small work out area. Tons of nearby really good restaurants. Clean, quiet and comfortable room, huge bathroom. Excellent lobby bar, nice hot grab and go breakfast at coffee shop. Gorgeous historic property well maintained. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Very nice and Beautiful inside!

Jun 16th, 2020

The hotel itself was absolutely beautiful inside!!! I had spoken with somebody prior to our arrival and was told that things would happen. We were supposed to receive an upgrade, adult beverages that evening and a coffee brought to us in the morning. We did not receive any of these items. That evening when we went to order room service nobody would answer the phone although I called and left several messages. had to walk downstairs to talk to somebody down there and they did not seem too bothered and said they did not know why they were not answering. Room service finally called me back and I placed my order. When they brought it up it was messed up and missing an item. By the time they brought it we were already done. Over all the experience wasn’t great but the bed was extremely comfortable and the hotel was beautiful. I just wish we would’ve had a better experience there and been given what I was told would be. I would definitely recommend this hotel though because it was so clean and nice!!! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Perfect for Sprint Center

Mar 22nd, 2020

Excellent location for an event at the Sprint Center ~ easy walk and an abundance of restaurants and bars between the hotel and arena. Lobby is historic but rooms are pretty modern / typical Hilton. Beds comfy ~ didn’t really matter as I was alone but seemed like beds were doubles, not queens, which may be noteworthy for a family or group. My room was not too quiet tho likely because of its super close proximity to the elevator ... so stay away from there if you want to sleep past 7a. Very efficient (and well-priced for a downtown) valet. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Big 12 Basketball Tournament

Mar 15th, 2020

We came for the Big 12 basketball tournament in March 2020. The accommodations were very nice in this historic hotel. Good bar and restaurants. Only about 2 blocks from Sprint Center. Only stayed 2 nights because tournament was canceled due to COVID-19. TRIPADVISOR.COM USER 

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