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at the Hilton Providence
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Everything was great- except the actually sleeping.
Jul 20th, 2019
Hotel has a great location and very nice people. Unfortunately though, the HVAC was noisy and kicked on and off every few minutes. There was noise in the hallways until almost midnight. And, most importantly, we woke up stiff and sore from a bed that needs to be replaced. I called down to the front desk for a late checkout because we had so much trouble sleeping that we left at 6am to go get coffee, and have just been dragging. They said they could only only give us 30 minutes. There was no part of our stay that was restful. It's a shame too because the location and people were very nice. Oh, I didnt see any breakfast and parking is $25. We won't go back and as Hilton Honors members, definitely disappointed. TRIPADVISOR.COM USER
Great hotel in heart of Providence
Jul 20th, 2019
Great hotel with large rooms, very helpful and friendly staff. I loved the computer station in the lobby to print out travel documents and etc. The hotel restaurant the Vig was stylish and a good value. Starbucks on site was also a great amenity. TRIPADVISOR.COM USER
Housekeeping Was Lacking
Jul 16th, 2019
We stayed at the hotel 3 days/2 nights. Not once during our stay did our room get cleaned. We were busy attending a competition and were out of the room both days from 6:45am- past dinner time. When I told the front desk, they said we can give you points. A clean room would have been nice, instead. I also have pictures of the dirty glasses/ with fingerprints next to the ice bucket. So glad I didn’t drink out of them! And there were still clothes in the dresser from a previous person. Not happy with the cleanliness of this hotel. TRIPADVISOR.COM USER
Jul 15th, 2019
We had a great stay easy access to we’re we had to go and we could walk to everything that we wanted to do and the pool was a great asset to have seeing it was really humid when we went down to the hotel TRIPADVISOR.COM USER
Jul 13th, 2019
We spent 4 nights and 5 days here. The staff could not be more accommodating. At the front desk was Olando. Apparently he is new but you would not of known it.. He was very pleasent and very helpful. He attended to our every request with kindness and politeness. At breakfast was Jeff. I can't say enough. He was to attentive that he remembered what everyone liked to eat and drink. He was at the ready with drinks and always making sure we were okay. He was very patient with my 4 year old grandson who likes to talk. The food was very good also. At the VIG restaurant was Tae. He was very kind also and attentive. Very kind and polite. All of the people are an asset to this hotel. Housekeeping and maintainace was very helpful and friendly also. I did not use valet parking however, they were always there to open the door for you when you exited or entered. Always with a smile and "have a nice day"! The rooms were outdated. Ours had a small fridge and no microwave. There were holes in the sheets and curtains. Very clean though. The restaurant is VERY expensive. Lobby is clean and inviting. Pool is cold but clean and on the small side. Plenty of towels however. All in all a very nice place to stay. TRIPADVISOR.COM USER
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