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at the Hilton San Diego Mission Valley
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Hilton should do better
Aug 2nd, 2020
I checked in with Niko who was great and accommodating. He was the only front desk staff and at times he was very busy but handled it well. The room, however, had no remote, fridge, microwave, requested amenity, robe, TV and internet lagged and was difficult to enjoy and no breakfast or credit offered. I think I was checked into a room that wasn't inspected. This made me really uncomfortable because the sign in the bathroom said my room was sanitized with Lysol; and if it wasn't inspected, then maybe the quality of the housekeeping or hotel staff would overlook that as well. It was my birthday weekend and I stayed at The Hilton because I wanted a nice experience for my special day but the Hilton really let me down. I checked out a day early to go try the Hilton at Torrey Pines to make up for it. Please represent the Hilton brand better! P.S. Niko was your only saving grace TRIPADVISOR.COM USER
Jose Maintenance Supervisor
Mar 22nd, 2020
We were actually staying at their sister hotel Homewood Suites, but they sent Jose to fix the doors in our rooms that were off track for 2 weeks, and he came in and apologized and fixed both doors and was GREAT! If it weren't for Jose we would have probably waited another 2 weeks...thanks Jose you were awesome and deserve a raise brother!! TRIPADVISOR.COM USER
Hilton San Diego Mission Valley
Mar 14th, 2020
Very well maintained Hotel. Room was nice and they served Starbucks coffee at the bar. It was raining out, but, the floors were kept nice and dry. Nice location. I did not utilize the pool area because of the Coronavirus, but next time I will. TRIPADVISOR.COM USER
Easy in and out - clean room good value
Mar 10th, 2020
I stayed 2 days and really enjoyed the hotel. My room was spotless and the bed very comfortable. Very quiet and safe. I drove around the Mission Valley area and checked out several hotels, I was able to book the room online from my phone and got a great price. TRIPADVISOR.COM USER
Unsecured Parking Lot
Mar 8th, 2020
Hotel and staff were great. Breakfast buffet was fantastic. Rooms were nice and the fitness center had nice equipment and weights. Our car was broken into on our second night at the hotel, IPad and stroller were stolen. Not the hotel’s responsibility but we didn’t even get a call back from the hotel or hotel manager. We got off lucky because the people in front of me at checkout had their entire car stolen. I wouldn’t stay here again. TRIPADVISOR.COM USER
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