San Diego Mission Bay Resort

1775 East Mission Bay Drive | San Diego, CA 92109-6801  [SEE MAP]San Diego, CA  [SEE ADDRESS]
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Courtesy of San Diego Mission Bay Resort

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Guest Reviews

TripAdvisor Traveler Rating 5

Family celebration

Jun 27th, 2020

We enjoyed celebrating my nephew's birthday at Mission Bay Resort. The pool area was great. My family enjoyed themselves. But kudos to Ronald, Director of food and beverage for going above and beyond. He made sure we were able to sing happy birthday to my nephew. His staff made a brownie cake and brought a candle to sing. Not to mention his margaritas were delicious. Thanks Ronald, John and staff for making it a great stay! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Thank you Ronald and John

Jun 27th, 2020

Amazing staycation !!!I celebrated my sons birthday here Ronald the director from food and beverage made me feel like family he put together a cake made up of brownies and sang happy birthday to my son .. little gesture like this really make this place special.. you cannot our a price on memories ... And amazing margaritas too 👍🏽😊 TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

I Was Double Charged

May 14th, 2020

I booked and paid for my stay through Hotwire.com. The hotel charged my credit card for the room after I departed. I never received a folio. When I called to dispute the charge I was told that the hotel no longer has records of my stay and that I should contact Hilton. I am not a member of the Hilton Honors program and they will not send me a copy of the charge. It's not my responsibility to chase around various other entities seeking a copy of a disputed charge made by this hotel. I hope the General Manager reads this and contacts me to help resolve this issue. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

One of the worst experiences I've had with a hotel

Mar 25th, 2020

Quick backstory: This is the first time I've every created an account specifically to leave a bad review. I think it might be the first time I've had an experience so bad that I even wanted to leave a negative review. Service was terrible, unresponsive, unaccommodating. I sent an email to two different managers after I'd cooled down, and tried to remain cordial. The response back I received from the manager was worthless. They restated my grievance in such a way that I wondered if they even read the email. They cited my car with a parking fine despite having the parking placard. They removed it after I pointed it out. But then in the email they sent, they again said they would take care of the parking fine as if I hadn't already had it worked out by pointing out the placard was there. They said a receipt would be sent by email, which was never sent. I then called to have a new one sent and the person tersely told me that I'd have to call a different number, and that number was never answered, and was instructed to leave a voicemail. I could have ignored all of that if the people I'd dealt with weren't so unapologetic. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Weekend daughter 2nd birthday celebration getaway to San Diego Zoo visit

Mar 9th, 2020

We will defiantly stay here again! It was our first stay at the lovely resort. We were friendly greeted at reception by Monica who went above & beyond to make a phenomenal greeting. She was so friendly to my daughter yet managed to checked us in swiftly. Thank you so much for making it so memorable for our 2nd birthday for our daughter! We had a lovely room - ocean view with balcony, the sunset was divine! Everyone is super friendly at this resort, professionally. We didn’t eat out at restaurants but had coffee and snacks from coffee shop which was fantastic! The resort is being renovated & looks like will be complete in a few weeks, just in time for spectacular summer vacation time. TRIPADVISOR.COM USER 

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