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at the Hilton Scranton & Conference Center
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Nice hotel, Starbucks?
Oct 14th, 2020
Stayed here previously, good one night visit but in morning wanted to get two coffee at Starbucks in lobby before long ride home.No one behind the counter but a woman’s pocketbook or bag was sitting out in view behind counter. Waited 5 minutes, no one shows. Go to front Hilton desk, asked employee if Starbucks person would be there. Told she probably went to back. 5 minutes later still no clerk. Asked Hilton person again, says nothing but heads back to rear area, I’m thinking she’s going to get her. 5 minutes later, no clerk, ask same Hilton employee again where is Starbucks person? Her reply was now “I don’t know”. we leave after telling her this is ridiculous. Now, I realize this was not a huge deal but if area is open make sure someone is there and Hilton should ensure that normal service is provided. And tell missing clerk not to leave her stuff sitting out. TRIPADVISOR.COM USER
Renovated with good service and a few hiccups
Sep 5th, 2020
With COVID on the prowl, we opted to travel close and go on vacation in PA. So we decided to go to Scranton and use the Hilton as our home base. When entering the lobby, it was nice and clean and had a sanitizing station. Check in was quick and easy and Paul was very friendly. We went up to our room - via the elevator which seemed dirty and sticky. Also out of 2 elevators, only one was functioning throughout our stay. The hall was nice and clean and all cleaned rooms are sealed with a sticker. When we entered our room, it seemed nice, renovated and fresh looking. When I entered the bathroom and wanted to shower I discovered hairs from the previous occupant still stuck to the wall. I didn't feel very assured of the cleaning job housekeeping did sanitizing the room, considering they didn't even clean the bathtub. The water stream in the shower was pretty weak (despite using the standard speakman shower head) and drainage was poor. In addition we discover the safe was locked open. I went down to complain and spoke to Paul again who was very apologetic and even offered to move us to another room. I decided since it was just a clean up - to have the room serviced again. A couple of hours later when we came back to the room we found nothing was done. I spoke to Paul again, who assured me again it would be addressed immediately. Unfortunately 2 hours later it was still unresolved. We decided to go to sleep and address it the next day. Around an hour later we started smelling the funky smell of pot coming from a room next to us. That was disgusting. The next day I spoke to Tyler. He was very apologetic and suggested we move to another floor. He went the extra mile and gave me a few options and came with me to make sure the new room was OK. Once we moved, the rest of the stay was pretty good, except for another issue with housekeeping. At these times, both the pool and gym were open with some limitations. Breakfast is not served at the restaurant, but a few pre packaged items are provided free of charge to all guests, which is a nice gesture. So to sum it up: 1. The hotel is nicely furnished and the rooms, halls and lobby are nice. Elevator needs urgent attention. 2. Housekeeping is sub-standard and failed multiple times during our stay. 3. Front office is outstanding and very eager to get things right. 4. Despite covid he amenities are available and both the gym and pool are nice. 5. The parking is not directly connected to the hotel, which isn’t very convenient. Bottom line - if I’m again in Scranton I would be happy to stay here again with hopefully a better housekeeping performance. TRIPADVISOR.COM USER
Nice hotel, good location.
Sep 3rd, 2020
I enjoyed my time at the hotel and restaurant, I would like to thank the assistant manager Paul, and the staff for a great stay. The hotel is located close too many things to see and do and places to eat. There is parking next to the hotel, Public parking garage, the cost is $12 per day. There is on site laundry, fitness center and pool. I was in a Junior suite, I did miss the fact that I did not have a microwave, I went to the sweet shop and reheated my leftovers. I recommend this hotel to anyone that wants to enjoy a great weekend with family, longer if desired. I would and will definitely choose this hotel, when in the Scranton, Wilkes-Barre area. See attached pictures below, I hope this was helpful.👍🏻 TRIPADVISOR.COM USER
Aug 10th, 2020
Had a great 2-night stay at the hotel. The common areas and the room were clean. With current restrictions, they are limiting the number of people in the pool area at a time and breakfast is a few prepackaged items set out for a few morning hours. Great location for checking out Scranton and Pocono-area attractions. Found staff friendly; we had dinner 1 night at the hotel restaurant-see separate review for PJ’s Pub. TRIPADVISOR.COM USER
Jul 8th, 2020
Great location- 5 minutes off I 81 Exit 185. Close to Steamtown historical site- unfortunately it was closed. Approximately 5 mile from SWB Railriders- if baseball ever comes back. The staff at the hotel was excellent. Unfortunately I'm very bad at remembering names- every employee I dealt with was awesome. There's only 1 reason I didn't give the hotel 5 stars- the clientele staying there left a lot to be desired. Lock the doors to your room and vehicles if you choose to stay here. Looked like they got off the bus from Rikers Island. TRIPADVISOR.COM USER
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