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at the Hilton Suites Brentwood
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Home away from home
Oct 26th, 2020
I came to Nashville to clean out my father's house. His house is right down the road from this Hilton. I always stay at Hilton's. This property reminded me why. Excellent service and very friendly staff. Nice clean spacious rooms with a bathtub. Dine-in service on site. Indoor hot tub and pool. 10 out of 10, will definitely be back! TRIPADVISOR.COM USER
Sep 23rd, 2020
We stayed here one night. The suite was fantastic. Bed was incredible soft and comfortable. The hotel is beautiful. We were very impressed. We even had our ten month old and it was quiet that nothing woke him up. We will definitely make this our hotel of choice. TRIPADVISOR.COM USER
WOW. WOW. WOW.
Sep 10th, 2020
Ok y’all..... I’m a true blue Hilton girl. I have stayed at their base level hotels and I have stayed at their boutique hotels. NOTHING can compare to THIS Hilton. And I am not easily impressed. Let’s start with Stephen. I called ahead because I traveled from out of state and had many concerns about Covid. Williamson County foolishly lifted their “masking requirements” causing me to hit the panic button. Stephen set my mind at ease by informing me that Hilton hasn’t dropped their masking requirements. He also preassigned me a room that had been vacant for a long stretch of time. 5 Star Customer Service! William, you have made a forever friend in me! Check in was smooth and flawless. We had a great conversation (which was super nice considering I have been in quarantine for 9 months and it’s been a bit lonely) and he gave me a helpful tip about parking in the back of the building to access my room easier and have less risk of passing people. (You rock!) Samantha... again, top notch customer service and definitely doing the Hilton brand proud. This location is extremely convenient to MANY areas including Franklin and Nashville. The hotel is clean, quiet and well appointed. I really liked that my room not only had a locking bedroom door, but the floor plan included a bathroom door entry from the bedroom. So I was able to lock myself in and not have to exit my sleeping area to use the bathroom (this isn’t common... something other Hilton locations could definitely take a cue from!). They are an open area layout so if you have a room on a main hallway, you will hear the people down below.... but there’s an awesome side hall (348!) where you hear crickets. It was SO peaceful. I spent 3 nights in this gem of a hotel and slept peacefully every single night. I will 100% be making this my Hilton home-base every time I am in Nashville. Well done, Hilton crew, well done! TRIPADVISOR.COM USER
Outstanding Staff & Excellent Property
Mar 27th, 2020
As a Lifetime Diamond member, on occasion I come across a property that is head and shoulders above Hilton’s consistent good service. The property is clean and well-maintained, but what really separates it from other Hiltons is the staff. In particular, I would like to recognize Stephen Graham-Ching and Samantha Hallam for their extraordinary service. (Note - this review is being posted during the pandemic, which affects them as well, but you wouldn’t know it by their demeanor) Stephen and Samantha lead the front desk responsibilities and could not have been more accommodating or friendly, and they genuinely took an interest in the enjoyment of my stay, which was lengthy. Truly talented and gracious professionals. Beyond the front desk and the rest of its staff, the Housekeeping manager kept everything tip-top, and the on-site restaurant was always friendly and open to requests. It is also worth noting that the General Manager, Tom Rybak, has and continues to do an excellent job leading his team through various challenges that have been presented in response to the pandemic. Apologies for the lengthy review - simply trying to say that everyone at this Hilton has done extraordinary work amid unusual circumstances, so I can only imagine that a “regular” stay would be even more over the top. If you are looking at a property in Brentwood/Nashville, this should be your first choice. It was a privilege to be their guest. TRIPADVISOR.COM USER
Mar 9th, 2020
Myself and two friends went to Nashville for the weekend for a shopping trip. This hotel is very centrally located and is a good value for a suite hotel. Our only real problem is that the housekeeping staff smoked while cleaning our room. We did let management know and they sent us vouchers for the next morning's breakfast buffet. TRIPADVISOR.COM USER