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at the Hilton Waikiki Beach
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Marvellous customer service and location.
Nov 16th, 2020
We had a wonderful work/vacation even during Covid. The staff were all so friendly and helpful. Chae at the front desk helped make our stay memorable and smooth. The GM along with all the valet staff went above and beyond when my friend lost her wallet. We will be forever grateful for their sense of urgency and assistance. All on the valet team were amazing. Brad, Chet, Harrison, Jamison, Keanu, Mikey, Michael, Nestor, Robert, and Tessa. Thanks to Troy I feel that we saw all the best that the island has to offer. He knows Oahu like the back of his hand. Mike knows where to eat locally and they both made this 5 day trip a total blast! I highly recommend a top floor ocean view room and of course go after Covid if possible but it was still a great work/vacation experience. Thank you all so much !! TRIPADVISOR.COM USER
Superb customer service and great location
Nov 14th, 2020
Great room, view and service at this Waikiki location. Customer service superb from the wonderful bell desk, front desk and the restaurant staff (Gary was very considerate seating us away from a busy breakfast restaurant - Mahalo). Great focus on cleanliness throughout the hotel (still the odd inconsiderate person who didn’t wear a mask but quite rare.) Only 1 block from the beach, shops snd restaurants. Everything very walkable. Do not rent a car here. Despite the pandemic, a truly great stay. TRIPADVISOR.COM USER
Go To Hotel
Apr 3rd, 2020
This is my 2nd time at this particular hotel. I travel for work so convenience is key. The hotel is very clean and the staff is incredible. I was there for 14 days last time and this time so got familiar worth the staff. Personally J and Massimo were great, spent my evenings at the hotel bar enjoying great conversations and music! The only things that are a bummer is the expensive resort fee and valet charge. TRIPADVISOR.COM USER
Old Hilton but great views
Mar 19th, 2020
Classic old Hilton, with great customer service. Ocean rooms have a fantastic view and good room size. No bath in our room unfortunately. Only downside would be the Executive Lounge which is located in the basement, so your literally eating in a bunker with no view. Breakfast choices are stuck back in the 1970s, and there really is nothing executive about the experience. It seems a waste to have executive customers dining there when you have such incredible views to take advantage of. TRIPADVISOR.COM USER
Great Stay and Location
Mar 18th, 2020
We booked a hotel room with a king size bed and balcony with a view of the water. The hotel staff were friendly and helpful. The king size bed was very comfortable and the hotel room was a good size. We enjoyed the view from the balcony. The location of the hotel was great. Easy walking distance to the beachfront and many restaurants. Another bonus was the Enterprise car rental office on-site, which made picking up and returning the car for a day of sightseeing super easy. I definitely recommend the Hilton Waikiki Beach. TRIPADVISOR.COM USER
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